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- Review count21
- Helpfulness votes5
- First reviewApril 6, 2014
- Last reviewDecember 31, 2017
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- Average rating4.4
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DualShock 4 Wireless Controller for PlayStation 4: Improved dual analog sticks and trigger buttons offer an impressive sense of control, while the capacitive touchpad opens up endless potential for new gameplay possibilities.
Customer Rating
3
Needed as a replacement
on April 6, 2014
Posted by: sjbevb
from Southern, CA
Verified Purchase:Yes
This was purchased to replace the controller included in the system. The L3 analog stick on the prior controller was ripping and the R2 button had come unhinged on one side (after four months of use). Sent in defective unit to Sony and knew the turnover wouldn't be rapid so I bought a new one from Best Buy to take its place.
In case your wondering how Sony handled the defective unit here is my experience. They received it on March 3 and I received a new controller on April 3 (was told on the phone it would take 10 business days). I called them three times while waiting for the replacement and was told the wait was due to Sony not having enough controllers and I needed to wait my turn in the queue behind other customers with defective units. Seems these controllers had/have an issue. I'm hoping whatever the problem was the new controllers in production have addressed these prior issues.
My Best Buy number: 0575152418
My Best Buy number: 0575152418
What's great about it: Does what is expected
What's not so great: Wear and tear
I would recommend this to a friend!
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