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    February 24, 2017
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    February 24, 2017
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Knlk3's Reviews
 
Pinocchio [Only @ Best Buy] [Blu-ray/DVD] [1940]
Pinocchio [Only @ Best Buy] [Blu-ray/DVD] [1940]
 
  • Verified Purchaser
  • My Best Buy® Elite Plus Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
Samsung oven
on February 24, 2017
Posted by: Knlk3
Verified Purchase:Yes
I went in to purchase an oven that was on sale. The store didn't have the model I wanted in stock due to it being about to be discontinued. The associate tried to up sell me to the more expensive model which I did not want!!
They were never able to locate the item that I wanted & finally agreed to sell the floor model
Upon loading the floor model into my truck they broke off 2 feet & never offered to contact the manufacturer to order new ones
Upon getting the oven home, it was NOT cleaned & didn't even have the correct owners manual!!!
I went to a different Best Buy location the next day for an owners manaul & had to say "excuse me" to the first associate 3 times before he got off his phone before being helped about the manual problem.
He needed to get a manager for appliances. The manager then proceeded to tell me that "his job ended the minute that I walked out of the store with the product & that I would need to pay for an owners manaul"
This is probably hands down the worst customer service experience I've ever had with Best Buy & will have to very very very carefully consider purchasing with them again!!!!!!!
My Best Buy number: 2088576187
My Best Buy number: 2088576187
Mobile Submission: True
No, I would not recommend this to a friend.
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