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    August 25, 2010
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Digital Innovations - Universal Car Mount for Portable DVD Players
Digital Innovations - Universal Car Mount for Portable DVD Players
Use this universal mount with your portable DVD player to securely mount the player in your car, so you can enjoy your favorite movies on your next long road trip.
 
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Customer Rating
1 out of 5
1
Poorly Designed and Bad Customer Service
on August 25, 2010
Posted by: gingbud
from New York
I bought this product because it looked easy to mount and easily accesible from the front seat. When it arrived I could see that the mounting bars were on a slant, rather than straight across like in the photos. When I mounted it to the car it slanted toward one seat more than the other. I called customer service for the product 3 times. The first time I called the representative was very lovely and told me I could return it directly to the company since we needed the product for a vacation and they would send me a new one. I thought this was very good customer service at the time. I paid the shipping and they sent me one with the exact same problem. When I called customer service again I was told that the mounting bars are repositionable, which they are not. I asked for a refund of the cost of shipping and the representative told me she was not in a position to do that. I asked her who was and she said her manager was and she would have to call me back. The manager called me back and told me they could not refund my money because they hadn't received the returned unit yet and even when they did she could not gaurantee that a refund would be granted. I explained to her that I wish I was told from the beginning that nothing could be done to correct the problem and to just send the item back to the store for a refund. She dismissed me by just responding "Have a nice day." I will never deal with Digital Innovations again.
No, I would not recommend this to a friend.
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