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August 31, 2010
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August 31, 2010
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Sharij's Reviews

iTrip Auto FM Transmitter for Apple iPod and iPhone

Put your favorite tunes at your fingertips when you get behind the wheel with this FM transmitter that allows you to play music from your iPod or iPhone through your car stereo system.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

POOR GRIFFIN SERVICE

on August 31, 2010

Posted by: Sharij

from Kansas City, MO

Griffin is ridiculous; I tried to get an item fixed that was under warrenty and they asked me to destroy it (only after telling me they didn't make the itrip anymore) then send them pictures of the chopped up apparatus for their entertainment along with a picture of where I lived, then after they proved it was real they would send me a replacement REALLY?! I also had to take pictures of the mess ontop of an e-mail that they sent me to prove it was real! I was completely befuddled, I really can't believe how unprofessional they were and I told them that, then they told me that those pictures were just for fun, I guess I don't have anything better to do then entertain the Griffin people.

So, I took the e-mail and the itrip back to Best Buy and they were also befuddled by the e-mail. They took pity upon me and replaced my Griffin item with a BELKIN and it is awesome. I will never buy another Griffin product with customer service like this.

What's great about it: Worked okay for a while

What's not so great: It is staticy, and quit working in a few months and Griffin didn't care even though it was under warrenty

No, I would not recommend this to a friend.

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