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    September 26, 2010
  • Last review
    September 26, 2010
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TSHSJ's Reviews
 
Hoover - SteamVac with Clean Surge - Patriot blue and opaque
Hoover - SteamVac with Clean Surge - Patriot blue and opaque
This Hoover SteamVac features a SpinScrub multiple brush system for outstanding cleaning performance. The translucent tank makes it easy to view water levels.
 
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Customer Rating
2 out of 5
2
Built to fail
on September 26, 2010
Posted by: TSHSJ
from San Jose, CA
This cleaner works pretty well overall, but I am quite disappointed in the build quality. Specifically, take a look at the latch and catch that lock the cleaner in the upright position. Beware that this is engineered to fail in my opinion.
The catch (which is moulded into the grey body of the cleaner near the right side wheel) is not a solid piece of, er, plastic. In fact, it it is striated -- meaning there is 1/2 the material and therefore strength of a solid piece.
The only reason I can see why the manufacturer would to mould the catch in this way is so that it will *fail* over time. It would have been equally simple and likely sturdier to mould it into a single solid piece of plastic.
Needless to say this latch/catch failed on me, during normal household use, within 2 months. I attempted to get this fixed under warranty but it *was not warranted* as it does not affect the operation of the unit (only my ability to move it around the house). The cost to fix the problem was more than the cost of the unit.
I am not a fan of extended warranties, but future buyers may want to consider it for this unit. And Hoover ought to consider making wear items both more sturdy (how about a little metal?) and replaceable.
Hoover just lost a customer over 20 grams of plastic and a too-limited warranty policy.
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
3 out of 5
3
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13of 14voted this as helpful.
 
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