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September 28, 2011
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September 28, 2011
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WaterBug's Reviews

Ooma - Telo VoIP Home Phone Service - Black

This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*

My Best Buy® Member
My Best Buy® Member
My Best Buy® Member
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Unbelievable Value

on September 28, 2011

Posted by: WaterBug

from Syracuse, NY

When I first learned about Ooma, I was skeptical. I spent three months researching int. When I finally purchased it, I did so because of Best Buy's and Ooma's 30 day return guarantee. So, I knew I had nothing to lose.

After bringing it home, it only took me about 20 minutes to get it up and running. Ooma provides a 30 day trial of their premier service, which includes a second phone number. The allow you to choose from a list of available numbers from almost all, if not all states in the US. So, I chose one New York area code and number and one from Colorado. The Colorado number enabled friends I have there to dial a number local to them (only seven digits) and reach me in New York.

I tried Ooma for only one week before I was totally sold out on it. I then "ported" (transferred my regular phone number from the phone company I had at the time to Ooma).

I did have some slight echo and delay at first, but soon learned that the problem is easily adjusted in settings to match my internet speed and other conditions. This may be what some people who have been unhappy with Ooma needed to do.

I have had my Ooma for three months now. I did purchase their Premier services which allowed me to keep my second number and a few other features. By paying for a full year in advance ($119.00), Ooma waived the $40.00 porting fee. Other than that, I have only been charged $3.57 per month. This is the Federal mandated 911 surcharge and other fees.

I disconnected the old phone company's Interface from the distribution hub for my house phone jacks. This enabled me to plug Ooma in one of them, and have all the other wired phones in the house to ring when I get a call I can answer from any of them. I can also check my voice mail from any of them by simply dialing my own phone number.

Some of the reviews here are talking about the Ooma handset (sold separately). That is separate from the Ooma base. I would not give the handset a very good rating. The only thing I use it for is so I can use both phone lines for different calls. That can only be done with the hand set. You can still use more than one phone for the same call (same phone line).

What's great about it: Free caller ID and Call Forwarding

What's not so great: Nothing (again speeking of the base, not the handset)

I would recommend this to a friend!

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