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July 15, 2011
Last review
July 15, 2011
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2

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EEUofD's Reviews

Ooma - Telo VoIP Home Phone Service - Black

This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*

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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Not Ready for Prime Time

on July 15, 2011

Posted by: EEUofD

from Arizona

Do yourself a favor and read all the reviews of this product and understand no matter what everyone else writes you are NOT them. The experience with this phone, when the phone works, will be what they say it is. When it does not work you will hear REPEATEDLY, "third party". Ooma will take no responsibility since it is your Third Party Internet provider. The Internet Provider will not take any responsibility since it is a Third Party Ooma phone. If you Internet provider is a phone company, again it is not their responsibility as the Ooma phone is not provided by them. The Ooma phone would not take calls from my Verizon cellphone. There was a recording that the Ooma phone number given to me was not in service. Understand the Ooma phone worked from all other land lines and cell phones but not mine. My cellphone is six years old and has made tens of thousands of calls and has never had this happen. Calls to Ooma Customer Service produced no results along with Verizon and my ISP. This is not a device that you can depend on. Dropped calls, echoing, low volume, noisy connections, and on and on. Yes it works but not where reliability is important. NEVER for a business. Never where call connection and quality is an issue. Call grandma, your kids, grandchildren, aunt Marge and the like. You may love it. You can always call back. Don't call for a job interview or pay bills and the like. The connection may not be clear and what you say may not what someone hears. Its July 2011 and this product needs more support and Ooma to be the ISP and learn to listen to customers and take an integrated approach to problem solving.

What's great about it: Informal long distance calling

What's not so great: Reliability, noise, dropped calls, no integrated solutions available

No, I would not recommend this to a friend.

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