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chris53005
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- Review count1
- Helpfulness votes16
- First reviewSeptember 4, 2011
- Last reviewSeptember 4, 2011
- Featured reviews0
- Average rating3
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chris53005's Reviews
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Customer Rating
3
Good service but beware of unreliable hardware!
on September 4, 2011
Posted by: chris53005
from Milwaukee, WI
I have had two Ooma telo boxes. Both have had failure of the built-in speaker. The speaker is important for use of the voicemail feature. There are other ways to hear your voicemail - use the phone or internet, but the easiest is to use the unit itself. The unit is built for this with touchpad buttons on the top and initially worked well.
The first Ooma telo failed after about 6 months with complete loss of sound through its built-in speaker and was replaced under warranty. Unfortunately the second telo failed in the same way but now was past the 1 year warranty period. After multiple calls to customer service, the only recommendation was to buy a new unit. Needless to say, after two failures in a row, I was not about to lay out another $250 for one of these unreliable units. No other lower cost option (such as repair) was offered by the company.
The unit still works to provide VOIP service, but with its additional answering machine functionality gone, I have canceled my $100/yr "premier" service. I will continue with the basic service for now but am keeping my eyes open for other options.
What's great about it: Voice quality acceptable, many optional features
What's not so great: Hardware unreliable, expensive to replace
No, I would not recommend this to a friend.
Ease of Use
5
Features
5
Performance
3
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