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December 30, 2011
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December 30, 2011
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Jayme2007's Reviews

Logitech - Harmony 700 8-Device Universal Remote - Black

Manage up to 8 of your home theater electronics devices with this Logitech Harmony 700 915-000162 universal remote, which features a brilliant color command screen for easy navigation. One-touch activity buttons simplify device selection.

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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

A nightmare in a box

on December 30, 2011

Posted by: Jayme2007

from Lakewood, CO

I decided to purchase this product after reading the reviews where the good reviews out numbered the bad ones. I checked the web site before my purchase and made sure that all of my devices were listed there. I figured setup would be a snap.

That was far from what happened. After going online to do my set up I was informed that the site was unable to sync with my remote, so I downloaded the software and did the setup with it. I tried the remote after entering all of my devices and setting up some activities. Nothing seemed to work right.

I tried doing some manual setup and found that there were some buttons on my Personal Video Recorder (PVR) that did not exist on the Harmony 700 and there didn't seem to be a way to add them. Also when I added my PVR to the devices the software set it up as a digital set top box with no working buttons for the record functions, which is odd since it's listed as a PVR.

Trying to teach the buttons to the remote did not work. I gave up on the whole thing after that since it does me no good to have a remote to do all devices that won't do all devices. I'm returning the unit to Best Buy.

What's great about it: Nothing that I could find

What's not so great: Setup is not easy, buttons can't be customized the way they need to be.

No, I would not recommend this to a friend.

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