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- Review count1
- Helpfulness votes20
- First reviewMarch 16, 2012
- Last reviewMarch 16, 2012
- Featured reviews0
- Average rating4
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Kaidogger's Reviews
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Customer Rating
4
OOMA delivers as promised!
on March 16, 2012
Posted by: Kaidogger
from Ft. Collins, Colorado
I did a fair amount of research on alternatives to traditional land line service. I considered dropping the landline and just using my cell phone, but decided I wanted a phone number tied to a landline that I could give to local businesses, charities, etc., to avoid running up cell phone minutes. Sort of like the equivalent of having a separate email account for retailers, etc. To be clear, my expectations were that OOMA would be "almost as good" as a traditional landline, and not "as good or better".
According to Consumer Reports, customers rated OOMA the #1 phone service last year, handily beating the big phone companies. I decided to try OOMA, and purchased at Best Buy because I could return the product in 30 days if it didn't live up to expectations.
Centurylink (formerly Qwest) provides my DSL service. I had 1.5 MPS service, with a separate modem & wireless router. The setup was as easy as advertised. In less than a half hour everything was up and running and I was making calls on OOMA.
After 30 days of flawless performance, I decided to keep OOMA and upgrade my DSL service to 12MPS (my decision to upgrade DSL was unrelated to OOMA - OOMA worked fine with my existing 1.5MPS service). The DSL upgrade required a new integrated modem/router. An integrated moden/router is one where the modem and the router functionality are both built in to one box, versus two separate boxes. I had some concerns that this change would impact my OOMA service, because I read one review that reported OOMA was incompatible with their integrated modem/router, albeit the service provider was AT&T.
OOMA chat support assured me that OOMA would be compatible with my new modem/router, and they were correct. I plugged OOMA into the new modem/router, power cycled, and everything worked fine.
As a side note, on 2 occasions, I found OOMA online chat support to be responsive, and my questions were accurately answered. However, on a third occasion, I used OOMA telephone support. I found telephone support equally responsive and accurate, but the background noise in their call center was awful. I mean, it sounded like the person on the other end was talking in a crowded bar during happy hour. I was barely able to understand what she was saying, and I had to ask her to repeat everything at least twice.
Long story longer, OOMA works with my setup. I dropped my Centurylink landline, and I'm saving ~$60 a month. In my experience, call quality (sending and receiving) is comparable to a traditional land line, which exceeds my expectations. I didn't give this product 5 stars only because I reserve the highest rating for truly exceptional products and services, such as Apple.
What's great about it: Works as advertised, very good voice quality, helpful support
What's not so great: Very noisey phone support, upfront cost of OOMA box
I would recommend this to a friend!
Ease of Use
5
Features
4
Performance
4
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