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I bought mine used through an Amazon.com merchant. I was delighted when I examined it. It was small, high-tech with a color LCD screen and great sound. I turned it off to charge, using an iPhone plug with a USB jack. When I went back to it less than an hour later, there was no sound. I changed stations and ear buds to no avail. The next day I got a pdf of the manual and learned the volume toggle is a mute button when pressed downward. I first thought this was the solution, but the screen icon showed mute was not on. From these comments I learn my radio is not unique. At least the flaw showed up early so I can return it.