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Markus22
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- Review count1
- Helpfulness votes6
- First reviewDecember 27, 2012
- Last reviewDecember 27, 2012
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- Average rating1
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Markus22's Reviews
We'll design and lay out a home theater system to fit your needs. At the time of your consultation, you will receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 & up. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
Customer Rating
1
Unfortunate waste of $ and time.
on December 27, 2012
Posted by: Markus22
from Massachusetts
Don’t get me wrong…I am not one of those people that goes around writing negative reviews. This is my first! I don’t have anything against Best Buy or Geek Squad. I’ve had a good experience with both and will continue to do so. I’ve met a number of professional, knowledgeable salesman at Best Buy. I was quite impressed with their knowledge base and one of them suggested that I get a in-home consultation for my home theater audio system.
Overall.... I thought that maybe this consultation might provide me with some advice that I wasn’t aware of and hopefully get a good recommended system for my large family room.
When the gentleman showed up (as scheduled)…I showed him the area for the system and felt like he knew very little about any of the questions I asked him. He had no suggestions that I didn’t already know. He just kept looking down at his watch the entire time (as if he had somewhere better to be). I asked several questions but received generic responses (I was hoping to get some ideas). I felt like he didn’t want to be there. He eventually asked if I had any more questions? ...and I said no, and he said…he’d email me the quote for a new audio system (as he was leaving). He left 12 minutes after arrival.
I realize that there are people who are very knowledgeable…but this didn’t seem to be one of them. This was a complete waste of money.
I’ll still shop Best Buy… but would not recommend this consultation service to any one.
Overall.... I thought that maybe this consultation might provide me with some advice that I wasn’t aware of and hopefully get a good recommended system for my large family room.
When the gentleman showed up (as scheduled)…I showed him the area for the system and felt like he knew very little about any of the questions I asked him. He had no suggestions that I didn’t already know. He just kept looking down at his watch the entire time (as if he had somewhere better to be). I asked several questions but received generic responses (I was hoping to get some ideas). I felt like he didn’t want to be there. He eventually asked if I had any more questions? ...and I said no, and he said…he’d email me the quote for a new audio system (as he was leaving). He left 12 minutes after arrival.
I realize that there are people who are very knowledgeable…but this didn’t seem to be one of them. This was a complete waste of money.
I’ll still shop Best Buy… but would not recommend this consultation service to any one.
What's great about it: The idea of having a professional evaluation seemed to make sense to me.
What's not so great: He wasn't a professional...not even close.
No, I would not recommend this to a friend.
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