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I'm just going to be blunt and to the point. There was a leak in the hose and it flooded my upstairs. Best Buy FORCES you to purchase this in order to have the appliances installed, just do it yourself or pay someone to install them because if something goes wrong with this, good luck getting Best Buy to do anything about it. I got tossed back and forth between Best Buy's insurance, the hose manufacturer, and Samsung. It just isn't worth having to deal with 3 people and I've ended up just sucking up the cost and doing it myself. This is also probably the last major purchase I make at Best Buy.