Share Srockgibson's profile
Srockgibson
Srockgibson's stats
- Review count1
- Helpfulness votes41
- First reviewAugust 18, 2011
- Last reviewAugust 18, 2011
- Featured reviews0
- Average rating1
- Review comment count1
- Helpfulness votes0
- First review commentOctober 15, 2012
- Last review commentOctober 15, 2012
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
Srockgibson's Reviews
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Posted by: Srockgibson
from San Ramon, CA
I was super excited about getting rid of my land line. I'm pretty tech savvy, so I thought this was a no brainer. Not so!! I spent an entire day trying to get this work with AT&T DSL to no avail.
The most common AT&T DSL setup across the country is the 2Wire 2701HG-B combination modem/router/wireless gateway (the one sold at Best Buy when you sign up for AT&T DSL service).
Anyway, it turns out, that both the Ooma device and the 2wire device both need primary access to incoming DSL signal. Ooma tech support was not helpful at all. Confusing automated phone tree. Long wait. Very poor English speaking technical skills. They can only follow a set decision tree of "help steps." They didn't even seem to understand the concept of a combination modem/router/wireless gateway.
Finally, I found several internet "self help" forums, and discovered that many other people had tried Ooma with this AT&T modem with poor/no success. I suggest you google "Ooma" + "your modem/router" before you purchase.
What's great about it: Concept
What's not so great: Doesn't Work With AT&T DSL
No, I would not recommend this to a friend.
Ease of Use
1
Features
1
Performance
1
Share this review:
+31points
41of 51voted this as helpful.
Srockgibson's Review Comments
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Overall
1 out of 5
1 out of 5Not Compatible With AT&T DSL
By Srockgibson
from San Ramon, CA
I was super excited about getting rid of my land line. I'm pretty tech savvy, so I thought this was a no brainer. Not so!! I spent an entire day trying to get this work with AT&T DSL to no avail.
The most common AT&T DSL setup across the country is the 2Wire 2701HG-B combination modem/router/wireless gateway (the one sold at Best Buy when you sign up for AT&T DSL service).
Anyway, it turns out, that both the Ooma device and the 2wire device both need primary access to incoming DSL signal. Ooma tech support was not helpful at all. Confusing automated phone tree. Long wait. Very poor English speaking technical skills. They can only follow a set decision tree of "help steps." They didn't even seem to understand the concept of a combination modem/router/wireless gateway.
Finally, I found several internet "self help" forums, and discovered that many other people had tried Ooma with this AT&T modem with poor/no success. I suggest you google "Ooma" + "your modem/router" before you purchase.
Srockgibson
San Ramon, CA
No, poor performance is not based on low speed
October 15, 2012
I have the fastest DSL AT&T offers in my area, 6 Mbps. So, the poor performance I got with Ooma is not because I have "cheap," slow service
0points
0of 0voted this comment as helpful.
Srockgibson's Questions
Srockgibson has not submitted any questions.
Srockgibson's Answers
Srockgibson has not submitted any answers.