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  • Review count
    1
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    February 1, 2010
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    February 1, 2010
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sherib's Reviews
 
Share Internet access, printers and files from anywhere in your home or office, and enjoy fast and easy multitasking with a safe, secure Geek Squad-installed wireless network. A Geek Squad Agent will come to your location and conduct these services: Network up to 2 devices (options listed below) File and printer sharing Media sharing Printer connection Router setup Network security Internet configuration and physical setup, including ISP setup Network and Internet connectivity repair (reconfigure and reconnect) VoIP setup Sample devices include: Computer (PC or Mac) Gaming console Internet connection Network repair Digital content sharing File sharing Printer sharing VoIP setup Video sharing iTV, Slingbox, TiVo or Media Center extender Note: Does not include computer repair. Online Service Order Details When you order this wireless network set-up service online, you will receive a shipping confirmation email when we validate your purchase. We'll call you within 72 hours of this confirmation to schedule your appointment. For your convenience, we'll also provide you with contact information on a confirmation card mailed to your home. Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details. To cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Note: If you have also ordered a new desktop or laptop computer, be sure to reschedule your appointment if you are notified of a product backorder or delivery delay. Questions? Call us toll free at 1 800 GEEK SQUAD (1-800-433-5778). See more Geek Squad services available for order online.
 
  • Tech Insider Network
Customer Rating
1 out of 5
1
Worst Service Center
on February 1, 2010
Posted by: sherib
from Stamford, CT
First they can't make an appointment in a timely manner. You have to wait 3 to 4 weeks after the product arrived from Best Buy. I waiting from 12/30/09 to the appointment scheduld for February 1, 2010. They 8 - 12 appointment made was spent waiting those 4 hours with no one showing up or callling me. I had to call them and they told me, a tech would be there in half an hour.... I just cancelled them, because I couldn't do the afternoon. The next available they would give me as to waiti another 2 weeks.
What's great about it: nothing they couldn't book an appointment for 4 weeks out, and then when the day came, they never showed up/
What's not so great: Frustrating, incompetent and not on time or schedule.
No, I would not recommend this to a friend.
+6points
6of 6voted this as helpful.
 
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