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March 20, 2012
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March 20, 2012
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Schbrownie's Reviews

Ooma - Telo VoIP Home Phone Service - Black

This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*

My Best Buy® Member
My Best Buy® Member
My Best Buy® Member
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

It works well... for awhile

on March 20, 2012

Posted by: Schbrownie

from Illinois

To be fair, on the plus side, the device did work as advertised while it actually worked.

So I've had the Ooma Telo now for for a little under a year and half and it just stopped working. The unit is "dead" (per Ooma's tech support). After declaring it was dead, the tech support guy I spoke with quickly passed me on to their customer service department. They told me that I could buy a new unit for $199... but since I was a repeat customer, they could offer me a deal at $179! great deal!

The $14.00 per month bill is pretty decent, but others do better. If you amortize hardware cost ($200/16 months = $12.50/month), the total cost gets closer to $30/month... which is the same price as land line phones!

I would highly suggest that anyone thinking about this product should do a Google search and they will find many customers with stories similar to this one... Ooma's customer support is, unfortunately, lacking in desire to actually help customers.

For this reason, I will not be buying another Ooma device and would not recommend it to anyone.

What's great about it: low monthly bill

What's not so great: short product life which leads to higher (average) monthly cost

No, I would not recommend this to a friend.

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