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- Review count1
- Helpfulness votes11
- First reviewNovember 7, 2010
- Last reviewNovember 7, 2010
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- Average rating2
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fludog63's Reviews
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Customer Rating
2
Not good enough for a worker from home on DSL
on November 7, 2010
Posted by: fludog63
from Colorado
Working from home on a DSL line, Ooma just doesn't cut it.
After 9 months with Ooma I'm going back to a phone line regrettably. This is primarily because I work from home and I'm on the phone about 4-5 hours a day. During conference calls I am regularly dropped by the Ooma service. The call drops and you get dial tone. There is no rhyme or reason to drops. It just happens and it's always at the most in opportune times.
This may is probably a quality of service issue with my internet provider (Qwest) but I have a 7Mb DSL service, and I can't get cable internet in my neighborhood, so I have no choice but to use DSL. I've tried tweaking the QOS settings on the router, but nothing seems to help.
So, if you just want to use it for regular home telephone calls, residential stuff, just a few minutes a day, it will probably work fine. But for heavy duty use, at least on Qwest DSL, I wouldn't recommend it. Oh, and the telo handset is junk, don't waste your money. Worst handset I've ever used.
I love the web interface to the service, and being able to block specific callers, and put them on a block list. Customer service is in the Philippines and though they try hard, almost every question that I had went to an Engineer in Palo Alto, and it took days to get a response, if I got a response at all. If you have any firewall issues, don't plan on getting any useful help from customer service.
If you have cable internet and non-business requirements, Ooma will probably work for you. Good luck.
This may is probably a quality of service issue with my internet provider (Qwest) but I have a 7Mb DSL service, and I can't get cable internet in my neighborhood, so I have no choice but to use DSL. I've tried tweaking the QOS settings on the router, but nothing seems to help.
So, if you just want to use it for regular home telephone calls, residential stuff, just a few minutes a day, it will probably work fine. But for heavy duty use, at least on Qwest DSL, I wouldn't recommend it. Oh, and the telo handset is junk, don't waste your money. Worst handset I've ever used.
I love the web interface to the service, and being able to block specific callers, and put them on a block list. Customer service is in the Philippines and though they try hard, almost every question that I had went to an Engineer in Palo Alto, and it took days to get a response, if I got a response at all. If you have any firewall issues, don't plan on getting any useful help from customer service.
If you have cable internet and non-business requirements, Ooma will probably work for you. Good luck.
What's great about it: web interface to the service
What's not so great: stability, reliability, customer service, and the not so awesome telo handset
No, I would not recommend this to a friend.
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