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    January 31, 2012
  • Last review
    January 31, 2012
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Ooma - Telo VoIP Home Phone Service - Black
Ooma - Telo VoIP Home Phone Service - Black
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
 
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Customer Rating
2 out of 5
2
Good Price, Doesn't Fax, Terrible Cust Serice
on January 31, 2012
Posted by: terrypirate
from LA
Purchased Ooma telo. Customer service is terrible. Voice quality is good. Ooma does not like to Fax. My system worked for a while, then stopped faxing. Contacted customer service. They route you around in hopes you will go away. The first two levels are in the Philipines and the third is in Palo Alto. The first two really resist letting you go to the third. All three levels finally admitted that faxing with the Ooma was on a "Best effort Basis" not Really one of its strong points. If you have talked to the third level of of customer support and need to call them back, you have to go through the first two again and they really fight you. The really try to keep you talking to them in the Philipines. I am going to return my unit to Costco and go back to Time Warner. It works and Customer service is responsive.
What's great about it: Sound Quality No phone Bill
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
2 out of 5
2
Performance
2 out of 5
2
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