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April 29, 2011
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April 29, 2011
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HybridEngineer's Reviews

Ooma - Telo VoIP Home Phone Service - Black

This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*

My Best Buy® Member
My Best Buy® Member
My Best Buy® Member
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Poor service, quality less than Vonage?

on April 29, 2011

Posted by: HybridEngineer

from Iowa

My first Ooma worked for one day. I set it up at night, made one call, to make sure it worked. The next morning, it had quit working. It set up pretty easily. But when it failed, there was no debugging information. It had just failed. I still had my Vonage phone, so I plugged it into the same network, and Vonage worked fine. I bought this to get rates cheaper than Vonage.

Took it back to the store and got a new one. When I asked Ooma for the number I had been assigned previously, they said they would charge me $19.99 for it. They said if I had the phone for 30 days, and it quit working, then they would have given me the previously assigned number.

They apparently left me a voice message, but I couldn't make out what they said, because of the sound quality. While someone mentoned the local service, the person serving me by e-mail said they couldn't contact me because of the time, so they sent me an e-mail at about 3 in the morning. I doubt if they live in our time zone.

Really disappointed in this system, but since I've paid for it, guess I'll try to live with it, at least until I've broken even. But if I'd known the problems I was going to have, I wouldn't have bought this.

What's great about it: Eventual cost savings

What's not so great: Quality sometimes poor, service not good.

No, I would not recommend this to a friend.

Ease of Use