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- First reviewAugust 31, 2008
- Last reviewAugust 31, 2008
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- Average rating5
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peaceispossible's Reviews
Wash more clothes at once with this high-efficiency washer. The delay-start function will start a load at the time you designate, freeing up your schedule to do other tasks. Samsung's exclusive Vibration Reduction Technology (VRT) dramatically reduces vibration and noise commonly associated with front-load washers.
Posted by: peaceispossible
from Dallas TX
I was called by the delivery people and asked if they could deliver the washer and dryer a little early. (I bought the matching set with steam) They were professional and very careful. The machines went into a just finished utility room - they didn't bump or scrape a wall or make a mark on the new floor. After they installed the washer and dryer and started a wash cycle, they showed me exactly how everything had been hooked up, explained all the key features of the machines, showed me where to add soap, how to clean the filters and when and they showed me how to operate the washer and dryer. I don't think I have ever had someone that worked directly for a manufaturer be so thorough and informative and I didn't even ask for the information - this was all prompted by them. So refreshing!
As far as the machines go - I washed my first load last night and the clothes were very clean. I have to get accustomed to these longer cycles with a front loader and I need to ask what people do about all the left over moisture in the drum. I left the door to the washer and soap drawer open and they were dry this morning.
Other people have expressed concern about service since these Samsung machines and parts are from overseas. I'll have to wait and see. I can say that the machines are really easy to operate with many choices for how to wash and finish your clothes. The stainless steel drums are so nice and both machines are really quiet. The end of cycle signal is pleasant.
I also want to mention that when I purchased these online I had trouble getting an additional discount that was being offered if you purchased more than one appliance so I called customer service. Again, I had wonderful service. The customer service rep. redid the order for me with the discount and made sure I had everything I needed and then got the delivery set up for the following Saturday as I requested.
This is only one experience, but I have to say I am impressed with BestBuy. This is the first time I have purchased a large item with delivery from them. I usually shop at Lowes or Home Depot. I will be checking BestBuy first from now on.
As far as the machines go - I washed my first load last night and the clothes were very clean. I have to get accustomed to these longer cycles with a front loader and I need to ask what people do about all the left over moisture in the drum. I left the door to the washer and soap drawer open and they were dry this morning.
Other people have expressed concern about service since these Samsung machines and parts are from overseas. I'll have to wait and see. I can say that the machines are really easy to operate with many choices for how to wash and finish your clothes. The stainless steel drums are so nice and both machines are really quiet. The end of cycle signal is pleasant.
I also want to mention that when I purchased these online I had trouble getting an additional discount that was being offered if you purchased more than one appliance so I called customer service. Again, I had wonderful service. The customer service rep. redid the order for me with the discount and made sure I had everything I needed and then got the delivery set up for the following Saturday as I requested.
This is only one experience, but I have to say I am impressed with BestBuy. This is the first time I have purchased a large item with delivery from them. I usually shop at Lowes or Home Depot. I will be checking BestBuy first from now on.
What's great about it: So far, best delivery and installation experience ever.
What's not so great: Longer wash cycles (never had front loader before). Also moisture left over in washer...
I would recommend this to a friend!
Quality
5
Features
5
Performance
5
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