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    1
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    July 15, 2011
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    July 15, 2011
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Nostand's Reviews
 
Geek Squad - Furniture Assembly
Geek Squad - Furniture Assembly
Service Highlights Assemble 1 piece of furniture Verify that the structural integrity of your furniture is up to manufacturer's specifications Set TV on furniture (if applicable) Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
 
  • Tech Insider Network
Customer Rating
1 out of 5
1
Not a good service for Elderly People
on July 15, 2011
Posted by: Nostand
from PA
Tried to get my 85 yr old Father a TV and Stand set up and delivered long distance (I am in CA, He is PA) using online and Sales person on the phone was able to get everything set up and rolling (so I thought). TV stand was delivered directly to his house three days before the TV, he had to get outside help to get the box into his apartment. I contacted both 1-888 number and store to try to schedule assembly time- Final outcome was told that would be done when TV was delivered. TV came three days later, delivery man asked where was the stand, my poor father stated it was in the box over in the corner and he told him assembly was paid for and that we were told it would be done with TV delivery. Delivery man stated “Who ever told you that did not know what they were talking about” My poor Father had to get Friend in his Apartment Complex to assembly the stand before the Delivery man would hook up the TV. I did call the store back to complain and talked to the same gentleman; he did refund our Geek Squad Payment and stated that it should have been assembled in the store…REALLY when it got delivered directly to his house and not the store. Everyone I talked to I stated that my Father was elderly and even a World War II Veteran and that I wanted everything to go smoothly. Sorry Dad
What's great about it: Not a thing, nothing was assemblied
What's not so great: No way to match the service with the delivery of Furniture
No, I would not recommend this to a friend.
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9of 9voted this as helpful.
 
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