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    January 5, 2010
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    January 5, 2010
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Geek Squad - TV Calibration
Geek Squad - TV Calibration
We'll calibrate your HDTV for optimal video performance, using the latest tools and techniques to create the most true-to-life high-definition experience for you. Learn more about TV Calibration here. Geek Squad Installation Videos~ See how our highly trained Geek Squad Installers can help you get the most out of your home theater. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
 
  • Tech Insider Network
Customer Rating
4 out of 5
4
The Good, the Bad, and the beautiful
on January 5, 2010
Posted by: JCDawsonJr
from Hattiesburg, MS
I ordered the service on-line through Best Buy on 11/22/09 to have my LCD calibrated. Though I received the confirmation e-mail, I did not receive the card with contact information nor the telephone call "within 72 hours". On 12/07/09, after 2 weeks of having heard and received nothing, I called the Geek Squad number and was put on hold. After almost a half hour on hold, I hung up. I again called on 12/08/09 and was told that my order was not in the system properly but that he would correct it and would call back. He didn't. I again called on 12/09/09 and the female agent advised that there were no calibration agents in my area but that she was sending an e-mail and I would get a call back to schedule the appointment. Didn't happen! On 12/16/09, I AGAIN called Geek Squad Central Dispatch (you've probably figured out that I was keeping notes of the calls) and explained my plight and she stated that she would call me back to schedule the service. SHE CALLED ME BACK . . . and scheduled the calibration for 01/02/10 (first available date for me).
During the interim period, I had also purchased and had delivered a 58" Panasonic Plasma TV from Best Buy. On 01/02/10, the technician arrived when scheduled. By that time I had more than 100 hours on my new set so I had him calibrate the plasma (LCD now in bedroom). The improvement in picture quality was instantly noticed and is now more wonderful than when new (which was great).
As to the calibraion service, I would give it 10 stars if able.
As to the ordering and follow-up, it was a terrible experience. I doubt that I will ever again order from Best Buy on-line but will go to the store (less than a mile away).
What's great about it: The technician was very professional and the resulting picture fantastic.
What's not so great: The ordering and scheduling process.
I would recommend this to a friend!
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