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February 8, 2009
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February 8, 2009
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Klaus23's Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Steam Washer - Platinum Stainless

Wash more clothes at once with this high-efficiency washer. The delay-start function will start a load at the time you designate, freeing up your schedule to do other tasks. Samsung's exclusive Vibration Reduction Technology (VRT) dramatically reduces vibration and noise commonly associated with front-load washers.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

This machine dispenese Bleach too early.

on February 8, 2009

Posted by: Klaus23

from Spring, Texas

I had purchased the Samsung pair, Washer DV448GP & Dryer DV448AGP. There was a problem with my clothes when I washed with bleach on two loads. so the second time before turning the machine on. I had loaded the soap and the beach to the dispenser. When I closed the tray, I had noticed that the dispenser had already started releasing the bleach, while the machine was off. The clothes were already damaged at this point.

I had called Samsung customer service, explaining what had happened. The Samsung Rep. had stated, that by design this machine will release the bleach immediately because it makes the chemical more effective. This washer does not have a time release for the bleach. Needless to say,
Samsung had not inquired, or was not concerned about how much damage this design had done to my clothes, or what it cost me. I probably will not buy any Samsung products. Bestbuy Reps were customer oriented, and showed deep concern about the product and the customer.
Bestbuy will always have my business, because of the customer support
I will not recommend any Samsung products to anyone.

What's great about it: It is quiet

What's not so great: It will dispenes Bleach immediately before wash damaging clothes.

No, I would not recommend this to a friend.

Quality