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    March 2, 2009
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    March 2, 2009
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Geek Squad - TV and Video Setup
Geek Squad - TV and Video Setup
Service Highlights Set up newly purchased TV Connect up to 7 components in 1 room (e.g., DVD player, gaming system) Neatly dress exposed wires Program the basic functions of manufacturer-supplied remotes Ensure all equipment works properly and demonstrate how to use Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
 
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Customer Rating
1 out of 5
1
Frustrating Service
on March 2, 2009
Posted by: Tuck2
from Clearwater, FL
I purchased a TV on 1/21/08 and it was backordered until 2/17/08. I paid $100 extra for the Geek Squad to set up the TV, DVD, VHS and Surround Sound in addition to the 'so called' promotional Geek Squad set up of $99 included with the purchase. The serviceman came out on 2/21/08 and installed the set and left the TV playing a DVD. When only the TV would play there was no surround sound. I called that same day and the serviceman returned and hooked up the TV's surround sound. I did not play a DVD again until 2/27/08. When I turned on the DVD player I had audio but no video. I called back to the Geek Squad on 2/28/08 and was told they would return on 3/2/08. However; on 3/2/08 the Geek Squad called and said they would not return unless I pay an additional $100.00. I've already paid a promo of $99 and an additional $100 and still do not have my set working properly. Make sure all your equipment is working properly before they leave your property. The guy that was at my place was in such a hurry I did not insist on playing every piece of equipment.
What's not so great: Does not perform
No, I would not recommend this to a friend.
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