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UnhappyVA
 
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    February 6, 2010
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    February 6, 2010
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UnhappyVA's Reviews
 
Samsung - 4.5 Cu. Ft. 14-Cycle Steam Washer - White
Samsung - 4.5 Cu. Ft. 14-Cycle Steam Washer - White
Wash more clothes at once with this high-efficiency washer. The delay-start function will start a load at the time you designate, freeing up your schedule to do other tasks. Samsung's exclusive Vibration Reduction Technology (VRT) dramatically reduces vibration and noise commonly associated with front-load washers.
 
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Customer Rating
1 out of 5
1
Beware of Repairs
on February 6, 2010
Posted by: UnhappyVA
from Richmond VA
Before you buy - check how many authorized repair companies are in your area. There is one company authorized by Samsung within a 3 to 4 hour radius of Richmond VA and the local repair companies won't service Samsung products. Knowing they have a monopoly - the repair company is not interested in providing good service - just making money. It took them a week to come in and say "yes - the glass on the door to your washer is broken." No use of tools, 5 minute visit and $150 charge. They still have not figured out how to fix the door b/c they can't order a complete replacement door. They have to build it from parts and they have never done that before. Trying to deal with Samsung customer service is not helpful either. All they can do is give the telephone # of the authorized repair company in my area. Buyer beware if you ever have problems with the machine.
What's great about it: Nothing
What's not so great: Inability to find someone to repair machine
No, I would not recommend this to a friend.
Quality
1 out of 5
1
Features
3 out of 5
3
Performance
1 out of 5
1
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6of 8voted this as helpful.
 
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