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December 20, 2010
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December 20, 2010
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sidbalach's Reviews

Geek Squad - Programming a Remote Control

We'll program your remote control for simple, intuitive operation of your TV and home theater components. This service is recommended for advanced learning remotes such as Harmony Remotes by Logitech. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Tech had insufficient knowledge, Not recommended

on December 20, 2010

Posted by: sidbalach

from NJ

Geek squad sent a tech out why clearly had no experience with the remote they were suppose to program. Then went on to say that mine was an advanced assignment so they would send a more qualified tech.

When I called to schedule for a more qualified tech, they said advanced installs are 300 not the 150 i already paid.

My system is already set up and programs are already setup and programmed, all I need was to have the remote replaced, (ie swap out old for new), and just load the program that is already there.

If someone can't do this for 150 I certainly am not going to pay 300 given the lack of knowledge of the first tech.

Geek Squad and Best Buy, kept me no in telephone limbo shuttling me form one hold queue to another. Funny they are very efficient till they get your money, then the hold time starts. In total I have spend 2 hours on hold trying to get this resolved.

Bad service, don't deliver on promises, send out unqualified people, and then try to hit you up for more money

What's not so great: Did not deliver a final working system as promised

No, I would not recommend this to a friend.

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+11points

16of 21voted this as helpful.

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