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- Helpfulness votes55
- First reviewOctober 8, 2009
- Last reviewOctober 8, 2009
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Daniel1's Reviews
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
Posted by: Daniel1
from Los Angeles, CA
The Ooma Telo is no longer a free phone service like the old Ooma. They have implemented a $12/year fee for new users. You can no longer get rid of phone bills after you pay $250 for the hardware.
The description says you get Caller ID. While technically true the Caller ID is only numbers. To get Caller ID Names you must pay for the $120/year premier service. This is one of the features Ooma gives to old customers but makes new customers pay extra. Unless you are Rain Man what good are caller ID numbers without the names?
Ooma gives old customers voicemail. You must pay $50/year for voicemail or $120/year for premier service to get this feature with the Telo. This makes even less sense as the Telo has handsets to replace your current phone system. With no voicemail you can hardly replace your home phones with the Telo unless you pay $120/year on top of $250 for the hub and $50/each for handset.
The Telo handsets are advertised on the Ooma website as HD voice quality, twice the quality as your current home phone. What they don't tell you is the HD voice is only between other Telo handsets. Otherwise its just regular quality.
Ooma gives its other product customers free live phone support. Telo owners must pay $20 an incident or $40/year to speak to someone at Ooma. Anyone replacing their phone service with VoIP shouldn't rely on forums to wait for answers to their questions. Who knows how long you could be without phone service until some other customer answers your questions. If you buy phone support be ready to speak with someone in India that reads from a script. Ooma has recently outsourced their support to cut operating costs. The support is horrible.
Good VoIPs have an included service that forwards phone calls to another number when your Internet connection is down. Ooma only offers this feature to premier customers willing to pay $120/year.
Telephone or cable phone companies will port your number for free. Be aware you must pay Ooma $40 to port your phone number to their service. Its another fee that isn't disclosed upfront.
Ooma has moved so many basic features to their premier plan that it is almost necessary to buy the $120/year premier plan. For $250 you get a dial tone and caller id numbers. Anything else expect to pay more to Ooma.
Don't be fooled by the promise of free phone service. Its no longer true with the new Ooma Telo. Be ready to pay to set it up properly with your current number and pay more after the 60 days of trial premier service is shut off.
What's great about it: Nice design
What's not so great: Fees, fewer free features, horrible support, bad customer service
No, I would not recommend this to a friend.
Ease of Use
4
Performance
3
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