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    1
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    December 29, 2009
  • Last review
    December 29, 2009
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smseattle's Reviews
 
Ooma - Telo VoIP Home Phone Service - Black
Ooma - Telo VoIP Home Phone Service - Black
This hub works with your high-speed Internet and your home phones to deliver VoIP phone services and supports up to 4 Ooma Telo handsets. With easy setup, you can enjoy unlimited U.S. calling and low international rates.*
 
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Customer Rating
1 out of 5
1
having terrible experience with Ooma
on December 29, 2009
Posted by: smseattle
from Seattle, WA
So much frustration; could write a chapter about it. Setup took longer than expected. It's not clear if or how you can use you other phones with Ooma. Porting number over has been a fiasco. Kept getting calls in middle of night coming to the Ooma phone from 'unknown'. Customer service has been poor. They're only open until 6pm pacific time. Got double charged for Premier service and had to call credit card co to reverse the double charge. And to top it all, realized today that our phone has not been getting incoming calls for the last two days. Currently cannot get an incoming call - AT ALL. Have to call Ooma first thing in the morning. Very unhappy with the product, customer service, reliability.
What's great about it: potential to save money
What's not so great: setup, customer service, wasted time, incoming call problems
No, I would not recommend this to a friend.
Ease of Use
1 out of 5
1
Features
2 out of 5
2
Performance
1 out of 5
1
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