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December 14, 2009
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December 14, 2009
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SC0572's Reviews

Geek Squad - Premium Home Theater Setup and Mount with Concealed Wires

Service Highlights Set up newly purchased TV Connect up to 7 components in 1 room (e.g., DVD player, gaming system) Set up speakers and receiver in 1 room Mount speakers on wall, in wall or in ceiling Secure customer supplied mounting bracket and mount TV (33"~60" class) Conceal wires (from TV to single tuner AND speaker wires) Neatly dress exposed wires Program the basic functions of manufacturer-supplied remotes Ensure all equipment works properly and demonstrate how to use Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

You don't always get what you pay for.

on December 14, 2009

Posted by: SC0572

from Rancho Palos Verdes, CA

We purchased a new home and proceeded over to Best Buy to get a new TV and Home Theater System. We purchased the installation package from the Geek squad to have everything installed. The guys who came to do the work were friendly enough but obviously did not have the knowledge and experience to install the equipment right or get everything to work right. After they were done, we had to have the TV on to listen to the CD player, and they left a big messy hole behind our TV. The system was a nightmare to operate and the sound was never quite right.

After a few weeks of frustration my husband decided to call someone else to see what they could do and we found a small local company that has been doing this kind of work for years. They not only made our system work easily, sound great, and look good, but the technician was able to help us set up all the rest of the TV's in the house and even fix our internet problem. I only wish we had found them first and I really recommend finding a company that will send out an experienced technician. If you are in our area and need someone to do a professional job or clean up the Geek Squad's mess, avcomp is who we used.

What's great about it: The guys were polite and friendly.

What's not so great: They didn't have the experience to even do a basic hook up correctly!

No, I would not recommend this to a friend.

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