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January 28, 2010
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January 28, 2010
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djsbadger's Reviews

Garmin - nvi 255WT GPS

Navigate the United States and Canada with ease with this GPS that features free lifetime traffic updates, up to 1,000 waypoints and customizable points of interest for easy route planning. The "Where Am I?" emergency locator and travel assistant tools provide additional support.

My Best Buy® Member
My Best Buy® Member
My Best Buy® Member
Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Customer service makes cable companies look good

on January 28, 2010

Posted by: djsbadger

from Bolingbrook

The basic unit seems ok, but I paid for the traffic feature and after the first week of using it, it disappeared. I've talked to their awful customer support multiple times with each call taking about 20-30 minutes. The last time, it took me 30 minutes to get through, only to have to wait another 20 minutes to get technical support. They wouldn't give me a new traffic receiver before downloading the latest map, but after the 6 hour download process (using DSL), still no traffic. Probably a decent product if you get one that works (others online have had similar problem), but the customer service is among the worst I've ever had to deal with.

What's great about it: GPS seems to work ok

What's not so great: Traffic, which I specifically wanted does not work.

No, I would not recommend this to a friend.

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