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February 27, 2010
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February 27, 2010
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Dennis69's Reviews

Samsung - 4.5 Cu. Ft. 14-Cycle Steam Washer - Platinum Stainless

Wash more clothes at once with this high-efficiency washer. The delay-start function will start a load at the time you designate, freeing up your schedule to do other tasks. Samsung's exclusive Vibration Reduction Technology (VRT) dramatically reduces vibration and noise commonly associated with front-load washers.

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This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
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Customer Rating

Samsung Worst Customer Support

on February 27, 2010

Posted by: Dennis69

from Macon, GA

This machine is so loud that you cnnot concentrate on reading in an adjacent room. The vibration is so bad that pictures fall off the wall and it moves you chair in an adjacent room. This is our third Samsung washer and dryer since Sep 09 as there have been problems with all of them whether it was dents, scratches, computer problems, off/on switch not working, paint not matching, vibration or noise. When issues have been brought up to Samsung customer service, their immediate response is that their machines have no problems. Our nearest Samsung qualified repair person is located in Atlanta and we have had them come down to Macon to check out the machines. Samsung has been nonresponsive and will not take responsibility for a defective product. If not for a good Best Buy store and staff, we would have a severe problem in trying to work out the problem with Samsung. We would recommend anyone buying a Samsung product to buy the extended warranty as you will need it.

What's great about it: Looks good, plenty of features

What's not so great: Noise and vibration

No, I would not recommend this to a friend.

Quality