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March 29, 2010
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March 29, 2010
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BW07's Reviews

Geek Squad - Premium Home Theater Setup and Mount with Concealed Wires

Service Highlights Set up newly purchased TV Connect up to 7 components in 1 room (e.g., DVD player, gaming system) Set up speakers and receiver in 1 room Mount speakers on wall, in wall or in ceiling Secure customer supplied mounting bracket and mount TV (33"~60" class) Conceal wires (from TV to single tuner AND speaker wires) Neatly dress exposed wires Program the basic functions of manufacturer-supplied remotes Ensure all equipment works properly and demonstrate how to use Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.

Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Don't expect very much from the Geeks!

on March 29, 2010

Posted by: BW07

from Southern Maryland

I purchased a 47" Samsung with blueray player and decided on complete home theater installation package. Installation on wall went fairly well. Running and hiding the speaker wires become a problem even with unfinished basement. The crew seemed not to have enough experience to accomplish the task. Seven hours later they left with job completed but left too many blanks on wall from drilling wrong places (4 extra blanks) and a bundle of exposed wires behind the disc player. They could not program the metrocast cable remote to turn off the TV. They do not respond to service calls. You can not talk to a tech for simple solutions.They will not call back.
Poor customer service.

What's great about it: Wall installation

What's not so great: Hiding the wires, and left too many blanks on walls.

No, I would not recommend this to a friend.

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