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Jay73
 
 
 
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    April 7, 2010
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    April 7, 2010
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Jay73's Reviews
 
Share Internet access, printers and files from anywhere in your home or office, and enjoy fast and easy multitasking with a safe, secure Geek Squad-installed wireless network. A Geek Squad Agent will come to your location and conduct these services: Network up to 2 devices (options listed below) File and printer sharing Media sharing Printer connection Router setup Network security Internet configuration and physical setup, including ISP setup Network and Internet connectivity repair (reconfigure and reconnect) VoIP setup Sample devices include: Computer (PC or Mac) Gaming console Internet connection Network repair Digital content sharing File sharing Printer sharing VoIP setup Video sharing iTV, Slingbox, TiVo or Media Center extender Note: Does not include computer repair. Online Service Order Details When you order this wireless network set-up service online, you will receive a shipping confirmation email when we validate your purchase. We'll call you within 72 hours of this confirmation to schedule your appointment. For your convenience, we'll also provide you with contact information on a confirmation card mailed to your home. Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details. To cancel or reschedule your appointment, please call 1 800 GEEK SQUAD (1-800-433-5778). Note: If you have also ordered a new desktop or laptop computer, be sure to reschedule your appointment if you are notified of a product backorder or delivery delay. Questions? Call us toll free at 1 800 GEEK SQUAD (1-800-433-5778). See more Geek Squad services available for order online.
 
  • Tech Insider Network
Customer Rating
1 out of 5
1
Poor service
on April 7, 2010
Posted by: Jay73
from Washington DC
I have been plagued with WiFi connection issues and called Geek Squad to repair the problem. The only appointments available were midday appointments, which meant I had to take leave from work. I requested either the earliest possible or latest possible appointment, so that I could maximize my workday. I was assured I'd get the first appointment of the morning (first scheduled stop of the 0800-1200 block), but no one showed up until 1115.
The gentleman who showed up was friendly enough, but was there to install a television set; he knew nothing about WiFi networks. To his credit, he called other Geek Squad buddies of his to see if they could help, but ultimately, he was out of his league.
For this failure on the part of Geek Squad, I lost 6 hours of work that day and now need to wait for another Geek Squad tech to come out...which ensures that I'll have to take another 6 hours off from work. This has been really inconvenient for me...and my network still isn't fixed.
What's great about it: The service rep who booked my Geek Squad appointment was very helpful.
What's not so great: Unfortunately, the service rep was entirely incompetent and booked the wrong appointment, wasting 6 hours of my time.
No, I would not recommend this to a friend.
+8points
10of 12voted this as helpful.
 
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