Designed for use with a variety home automation and entertainment devices, this Logitech Harmony Elite 915-000256 remote allows easy control through closed cabinets or walls for flexible use. The remote works with Alexa, and the Harmony mobile app supports simple on-to-go operation.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Benefits lessened by lack of step-by-step tutorial
on August 13, 2016
Posted by: shamrock2003
from boston, ma
Verified Purchase:Yes
In the past six (6) weeks I've had five techs visit my home to help me fully use my Harmony Elite remote. Two were from Xfinity (unhelpful); two from Best Buy (somewhat helpful); but one from Best Buy - Agent 99840, Mr. Hong Tea, (future Training Director?) was most helpful: diligent, patient, instructive.
All this is costly but is it necessarily so, or can the company invest to save for itself and the customer?
The current online "manual" is a joke. For example, the manufacturer response to a question about the battery's life offers contradictory responses. Other well intentioned responses appear to assume most if not all readers are technically savvy enough to be able to program their Elite remote!
Harmony Elite remote is a brilliant piece of "all-in-one" technology. But it needs an effective step-by-step online tutorial. Tutorial should identify each feature & benefit(s) and show "How To" maximize benefits. Instead of the current less than useful 4-minutes' musical tutorial, why not invest in a 30-minutes' illustrative step-by-step tutorial for the Harmony Elite?
The long-term benefits are likely worth the short-term investment.
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This user is a My Best Buy® Elite Plus Member, who has spent $3,500 on eligible purchases and is now getting 1.25 points per dollar. They may have received My Best Buy® bonus points for submitting reviews. They may have also participated in an invitation-only program that provides My Best Buy® Elite Plus Members with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.