I have green lights, the home page says they are connected but I am getting no sound from rear speakers, I came into the store and they said that specific shows will only use surround sound, so I tried the show he had on, Spiderman 3, still no sound??

I had the same problem. It’s something weird in the settings. On your home screen go to advanced settings. Then go to audio settings. Change your settings. Then change them back to the correct settings and that should fix the issue. The settings that I kept it on after changing them is DSEE HX ON, audio drc on, sound effect Dolby speaker virtulizer, advanced auto volume off. I hope this helps