This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I have no issue with the contracted installers who delivered the washing machine. My issue is with the folks making their schedule. They were clearly overbooked for the day. They arrived at my house an hour or two after the window of time. They were frustrated after such a long day. Yet, I would give the contractors the five stars. They did a beautiful job getting the washer off the truck, the parts installed prior to taking into the house, and the washer into the house without touching any walls or corners -- and it was a close fit!
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
The contracted installers installed the hoses prior to bringing the washer into the house (smart! Much more room to do it properly than in a tight laundry room). Because of an issue with the water supply, they were not able to complete the installation. However, our plumber was pleased to see the quality of the hoses already attached to the washer when he came out to fix the water supply.
We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
I felt bad for the contracted installers. They had already had more deliveries than they should have, and were being made to go back to two locations at which the people hadn't been there at the scheduled time. But they got the washer off the truck, installed all the connections on the washer before taking it inside, and then moved the washer in without issue. After removing the old washer they discovered that one of the water supplies was very badly corroded and wisely advised to have a plumber come out to handle that. Our plumber did come and quickly confirmed that they had made the right choice. Yes. Our washer didn't get installed that day. But that was the right call by the guys.
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
When the new washer was delivered the contracted installers wisely determined that the water supply needed to be looked at by a plumber. They told me to contact Best Buy when this happened, and the pickup of the old washer could happen then (along with installation). Plumber came, fixed the line, and completed the installation. Using the on-line chat, I was able to schedule a new pick-up date for the old washer. I honestly thought it would be a problem to get this done, and it wasn't an issue at all.