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Momogurll82
Momogurll82's stats
- Review count8
- Helpfulness votes3
- First reviewDecember 15, 2019
- Last reviewJune 29, 2024
- Featured reviews0
- Average rating2.8
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
- Answer count1
- Helpfulness votes0
- First answerDecember 15, 2019
- Last answerDecember 15, 2019
- Featured answers0
- Best answers0
Momogurll82's Reviews
We'll deliver, install and make sure your new refrigerator is working. Additional charges may apply if not up to local codes or requirements.
Customer Rating
2
Install incomplete, call center waste of time
on June 29, 2024
Posted by: Momogurll82
Verified Purchase:Yes
Install window is 12 hours initially. Later they called with a 4 hour window. You have absolutely no control on this time. They pick it.
Install happened almost without a hitch. They did not install the badge on my fridge and said they couldn't find it and said I could go to the store and get one to install myself because they always have a ton of them (in hindsight I should've made them go get it for me). They said the would leave notes. After that everything went down hill.
Went to the store, and they said they had no idea what I was talking. Called their call center, and waited on hold for 30mins for them to send me to some third party company, who said they would give it to but I had to pay $20 plush shipping for it myself. I refused to pay for something I should've gotten to begin with, so I called Bestbuy again and waited another 30mins. The new person could not help get me the part but said I could return the fridge. Are you freakin kidding me. They want to return a $2000 fridge because of a missing $20 badge. What a waste of money also i did not want to spend another day waiting on a delivery and install. Just wasteful on so many levels.
So I gave up on Bestbuy honoring the promise to give me a new badge and asked for the number of the place where I could buy the badge myself. They gave me a wrong number, so i called Bestbuy yet again and waited 15mins on hold. They gave me a new number, and i called what i still to this day am not sure was the same third party parts company, because this time they said they did not have the badge and its not something they could order.
I gave up and called GE and they sent me one right away for free.
TLDR Version: GE is great, Bestbuy install no so much. My install was incomplete and their call center is a waste of time. They are very corporate in how the handle situations, even to the point where it makes no sense. They can only follow their strict system and book and can't actually solve problems for members.
Length of ownership: 36
Mobile Submission: False
No, I would not recommend this to a friend.
Expertise
2
Professionalism
4
Service
1
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![Best Buy - $25 Promotional Best Buy E-Gift Card [E-mail delivery] [Digital]](https://pisces.bbystatic.com/prescaled/500/500/prescaled/500/500/image2/BestBuy_US/images/products/6491/6491901cv1d.jpg)
The e-gift card will be created and sent out after your eligible product is fulfilled or picked up in-store. A valid e-mail address is required to claim the promotional e-gift card. If asked to confirm your e-mail address, you must respond to that e-mail within 60 days to be eligible for this offer.The e-gift card is subject to the Promotional E-Gift Card Terms and Conditions. Learn more ~
Customer Rating
3
Not worth it, a discount is better than this
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
I would rather have a discount on my item than this corporate attempt to get me to spend more money at their store.
If you return an item, you lose your e-gift. They will not refund it too. Also, you cannot use more than one card at a time.
This is just a sad attempt to get customers to spend more money at their store.
Length of ownership: 31
Mobile Submission: False
No, I would not recommend this to a friend.
Quality
3
Value
3
Ease of Use
3
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We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
Customer Rating
1
Cancels with no notice on delivery day
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
They keep cancelling my installation appointment with no notice or explanation. I spent a total of hours on hold or on the phone with customer support. Customer support was fine, but this third party that handles install is the worst. They cancel without any notice on the day of the installation. I ask to have install done on the same day as delivery, and then they cancel it. When the issue was escalated to the install team, they never called me back. I had to go into the store and the appointment got pushed back to weeks later even though the cancelled it on me for now reason. I have had my install cancelled and pushed back now 4 times. If they actually fulfill my install this upcoming appointment, it will have been 6 weeks after the date of my original appointment. Buyer beware. Never pay for this service. Just buy the item from Home Depot or Lowes instead
Mobile Submission: False
No, I would not recommend this to a friend.
Expertise
1
Professionalism
1
Service
1
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![Best Buy - $200 Promotional Best Buy E-Gift Card [E-mail delivery] [Digital]](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/64b1addb-c1a6-4694-8c3a-9296349d26c7.png)
The e-gift card will be created and sent out after your eligible product is fulfilled or picked up in-store. A valid e-mail address is required to claim the promotional e-gift card. If asked to confirm your e-mail address, you must respond to that e-mail within 60 days to be eligible for this offer.The e-gift card is subject to the Promotional E-Gift Card Terms and Conditions. Learn more ~
Customer Rating
3
A discount is better than E-Gfit cards...
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
You cannot use multiple e-gift cards at a time and if you return the item you lose the card. Bestbuy does not refund e-gift cards even if the item returned was their fault. Finding the card is a pain in the butt too. It would only show one on my account. I had to hunt down the email to find this one.
Length of ownership: 31
Mobile Submission: False
No, I would not recommend this to a friend.
Quality
3
Value
3
Ease of Use
4
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Customer Rating
1
Cancels appointments w/ no notice on delivery day
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
The deliver department is the worst. They will cancel your delivery and never tell you why. Also, the deliver window is from 7am to 7pm. 12 hours is beyond ridiculous! That just means your company can't properly manage if you can only guess between a 12 hours window.
Also, they will wait until the day of your appointment after you already waited 6 hours before cancelling your appointment with absolutely notice. It happened to me twice, TWICE! I had to ask off work and waste vacation days for something to this day I STILL am waiting to be delivered.
I called Bestbuy and they reached out to the delivery department to escalate my issue and said someone would call me back in 24 to 48 hours. They (Jamie) never called me. I had to call them 4 days later.
Don't expect any fair compensation either for wasting days waiting on deliveries and hours on the phone on hold dealing with various customer service reps. The most Bestbuy can do by policy is 10% of the price of the item and they will absolutely not budge on this. I just wanted compensation that would cover having the item delivered by another company instead of their horrible delivery service.
This has been the worst experience I have ever had like this, and I will be cancelling my Total Tech plan. This companies delivery service is not worth it. I would rather pay someone who cares about their customers and doesn't cancel appointments on the with not notice!
Mobile Submission: False
No, I would not recommend this to a friend.
Expertise
1
Professionalism
1
Service
1
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These stainless-steel washing machine fill hoses are ideal for connecting most washing machines to hot and cold water.
Customer Rating
5
Fit like a charm
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
Fit like a charm. Bestbuy installed it though so I can't say more than the fact that my fridge is working great with it!
Mobile Submission: False
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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GE Profile provides modern design and the latest features in home appliances. Designed for today~s smart home, GE Profile provides features that allow you to do more, through remote monitoring, voice activation and technology that takes the guess work out of cooking and cleaning. This is Smarter Innovation you~ve been looking for. This is GE Profile.
Customer Rating
5
So far I love it!
on June 24, 2024
Posted by: Momogurll82
Verified Purchase:Yes
I love this fridge! It is so sleek and nice looking. The extra drawer comes in really handy, and the shelves are very dynamic and can be changed to fit different things. I also appreciate the alarm that reminds me if I didn't shut my fridge all the way, and I love the removable water pitcher. How did I live so long with out this feature.
Length of ownership: 31
Mobile Submission: False
I would recommend this to a friend!
Design
5
Storage Capacity
5
Quality
5
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ASUS Q546FD Laptop: Commute lightly with this ultra-thin ASUS laptop. The 15.6-inch 4K touchscreen offers clear, crisp visuals, and the infrared camera supports video conferencing. An Intel Core i7 processor and 16GB of DDR4 RAM handle demanding programs. This ASUS laptop delivers immersive graphics with an NVIDIA GTX 1050 graphics card, while the 1TB SSD provides fast data access.
Customer Rating
2
High pitch whiny fan
on December 15, 2019
Posted by: Momogurll82
Verified Purchase:Yes
I wanted to love this laptop. However the fan noise is unbearable. I work IT, so I am no stranger to loud fan noises so normally I'm good at tuning it out but this one is just so high pitch and whiny its equivalent to nails on a chalkboard.
Also, the fan noise is relentless. Playing a game, downloading, casual browsing, it's all the same. My current laptop at least only got loud when I was playing games or doing other graphic intensive hobbies, but this one is to shrill and constant.
Not sure if i got a defective laptop or this is just the norm. Regardless, I either don't trust this model or just don't like it. Will be returning this for sure.
Length of ownership: 9
Mobile Submission: false
No, I would not recommend this to a friend.
Quality
2
Value
3
Ease of Use
5
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Momogurll82's Answers
ASUS Q546FD Laptop: Commute lightly with this ultra-thin ASUS laptop. The 15.6-inch 4K touchscreen offers clear, crisp visuals, and the infrared camera supports video conferencing. An Intel Core i7 processor and 16GB of DDR4 RAM handle demanding programs. This ASUS laptop delivers immersive graphics with an NVIDIA GTX 1050 graphics card, while the 1TB SSD provides fast data access.
How loud are the fans on this laptop?
Not sure if I just had a defective model, but mine made a really high pitch whining sound. It wasn't really loud, but it was so shrill I couldn't ignore it, and it gave me a headache after enough time passed. I really tried to ignore it, but it was too distinct. Also, I work IT and I'm often in server rooms. So I am no strange to various loud fan noises, so even I was amazed with how much this bothered me.
6 years, 6 months ago
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Momogurll82