LG social media CS will reply to questions and reviews but when you call them, they want the unit returned. They explain that that they do not have an upper-level support team for sound bars like they do for say - televisions. So essentially, their social media respondents are wasting time - making it appear as though they are responsive in a positive way. I personally find that insulting.
There has been only 1 firmware update to this product and it doesn't fix the problem.