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    June 9, 2020
  • Last review
    June 9, 2020
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forgetgeeksquad's Reviews
 
Boulder [CD]
Boulder [CD]
 
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Customer Rating
1 out of 5
1
Terrible, non-existant Geek Squad service!
on June 9, 2020
Posted by: forgetgeeksquad
Our Home Theater-Geek Squad person has failed to answer 4 phone calls and 3 texts for help that I've sent over the past month.
No one at the store gives a hoot.
Very poor customer service. A shame...and a scam.
Mobile Submission: false
No, I would not recommend this to a friend.
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Geek Squad - In-Home Consultation
Geek Squad - In-Home Consultation
We'll design and lay out a home theater system to fit your needs. At the time of your consultation, you will receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 & up. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
 
  • My Best Buy® Member
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Customer Rating
1 out of 5
1
Non-existant customer service.
on June 9, 2020
Posted by: forgetgeeksquad
Signed up for the Home Technican option - he came once and set up the TV and extra speakers, which stopped working after a couple of weeks. Called and texted over 20 times and never received a call back to help me troubleshoot.
Called national Geek Squard phone number: first wait time was 45 minutes and was connected to sales, transferred with second wait time of one hour and was connected to marketing, transferred with third wait time of one hour and 30 minutes and was connected with someone who said they didn't have the technical background to help me and that I should contact Sonos. What a huge hassle and absolutely lousy "service" - really, no service at all. Terrible. What a scam!
Mobile Submission: false
No, I would not recommend this to a friend.
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