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CFH2018
CFH2018's stats
- Review count38
- Helpfulness votes76
- First reviewAugust 3, 2018
- Last reviewDecember 24, 2024
- Featured reviews0
- Average rating2.8
- Review comment count11
- Helpfulness votes17
- First review commentSeptember 3, 2018
- Last review commentMay 17, 2022
- Featured review comments0
- Question count37
- Helpfulness votes2
- First questionSeptember 1, 2018
- Last questionAugust 25, 2024
- Featured questions0
- Answer count42
- Helpfulness votes32
- First answerAugust 24, 2018
- Last answerNovember 13, 2025
- Featured answers0
- Best answers5
Brew a cup of holiday cheer with these Green Mountain Coffee cinnamon sugar cookie K-Cups Pods. Sweet notes balance the bold brew, and the cinnamon touch warms you up on cold winter mornings. These Green Mountain Coffee cinnamon sugar cookie K-Cups Pods are compatible with all Keurig Coffee Makers, and they come 18 to a box so there's plenty to share.
Customer Rating
1
No Flavor At All
on April 13, 2020
Posted by: CFH2018
Verified Purchase:Yes
This coffee has not flavor at all. We ordered five boxes and only opened one. This box does not have any flavor but coffee and it is not good coffee. I have found inconsistencies in the Green Mountain flavored coffees from box to box over the years and only bought this because I love Cinnamon Sugar Cookies. I used to be big fan of the Rain Forest Nut coffee but again we started to get boxes with no flavor far too often and just stopped buying Green Mountain coffee due to cost and inconsistency in product quality. I called Green Mountain customer service about it and though they were nice it was evident they knew about the issues with inconsistency in product flavor. The box we opened is completely lacking flavor and does not have a hint of cinnamon! I would not recommend it and will be returning.
Length of ownership: 4
Mobile Submission: false
No, I would not recommend this to a friend.
Quality
1
Ease of Use
5
Value
2
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![Game of Thrones: Season 8 [SteelBook] [4K Ultra HD Blu-ray/Blu-ray]](https://pisces.bbystatic.com/prescaled/500/500/image2/BestBuy_US/images/products/304b2327-370a-41e7-956a-951dd4939472.png)
This set contains every episode from the thrilling final season of the hit HBO series based on George R.R. Martin's series of novels, following the brutal power struggle for the Iron Throne of Westeros.
Customer Rating
1
Digital Copy is not 4K UHD?????
on December 3, 2019
Posted by: CFH2018
Verified Purchase:Yes
I only purchased this 4K UHD copy to also have a Digital 4k UHD copy as well but after using the supplied code for this 4K UHD version of the Digital copy it only provides a HDX copy! HBO support confirmed it is not a 4k UHD copy! I could have saved some money and bought the standard HDX Blu-Ray copy and had the same Digital copy. It is sicking that studios provide a less than digital copy when you pay for the upgraded version.
Length of ownership: 6
Mobile Submission: false
No, I would not recommend this to a friend.
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-3points
1of 5voted this as helpful.
Enjoy this unique Green Mountain Coffee Pumpkin Spice blend of coffee with these K-Cup~ Pods designed for use with the Keurig Single Serve Brewer.
Customer Rating
5
Gotta Love the Pumpkin Spice
on August 23, 2019
Posted by: CFH2018
Verified Purchase:Yes
I always try to keep some Pumpkin Spice coffee on hand and have to have far fewer than I normally would because it is seasonal. It has great flavor and I will put a cinnamon stick in it as well to make it bit spicier. For those they like Pumpmin Spice I would recommend this flavor and brand.
Length of ownership: 23
Mobile Submission: true
I would recommend this to a friend!
Quality
5
Ease of Use
5
Value
5
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Link up with your friends and revisit your favorite episodes by preordering Game of Thrones season eight. The SteelBook has a sturdy to protect the disc and a stylish look, while the exclusive Blu-ray has a captivating sigil design. Game of Thrones season eight includes a free digital code that provides early access to stream the final season via Vudu. Once purchased, you~ll receive an e-mail message with the promotional code and redemption instructions. Promotional code only provided with this purchase. You will be charged $26.99 for the digital copy if purchase is canceled after code is received.
Customer Rating
3
Hesitant Purchase - Locked into Owning the Series
on August 10, 2019
Posted by: CFH2018
Verified Purchase:Yes
Like many I was not happy with season 8 of GoT but wanted to complete my collection so I purchased the set. The quality of certain episodes doesn't seem to be any better than when they were viewed on DVR from the original air dates. My hope is the discs will look better and some of the episodes will be more enjoyable. We will see.
Length of ownership: 22
Mobile Submission: false
I would recommend this to a friend!
Quality
3
Value
3
Ease of Use
5
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Keep your devices powered up with this pack of 48 AA batteries. Keeping stock on hand lets you quickly change batteries in remote controls, toys, digital cameras or flashlights to reduce loss of functionality. This pack of 48 AA batteries has a long shelf life, so you don't have to worry about performance when you are ready to install them.
Customer Rating
5
Great Price and Value
on August 10, 2019
Posted by: CFH2018
Verified Purchase:Yes
I have been purchasing these batteries from Bestbuy when they are a Best Buy Deal of the Day for a number of years now. For the money they are a great value and seem to last awhile in all of our devices. We use them mostly in battery powered LED lighting and toys. I would recommend them when on sale.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Sweeten your coffee experience with this 80-pack of single-serve Victor Allen's Coffee caramel macchiato brew cups. The medium-roast blend of 100 percent Arabica, vanilla cream and caramel lets you enjoy an indulgent barista-style cup at home. These Victor Allen's Coffee caramel macchiato brew cups are compatible with a variety of pod brewing systems.
Customer Rating
5
Great Flavor
on August 2, 2019
Posted by: CFH2018
Verified Purchase:Yes
I purchase coffee from BestBuy when it is on sale and love the Victor Allen coffee. You can't go wrong when it is on sale. Highly recommend.
Length of ownership: 46
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Ease of Use
5
Value
5
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Start the day strong with these Victor Allen's Coffee Morning Blend brew cups. The light roast profile of each of the 80 pods provides an extra punch of caffeine, and it~s made with 100 percent Arabica beans for refined smoothness. Use these single-serve Victor Allen's Coffee Morning Blend brew cups with any compatible pod brewing machine.
Customer Rating
5
Great Flavor and Value
on August 2, 2019
Posted by: CFH2018
Verified Purchase:Yes
I purchase coffee from BestBuy when it is on sale and love the Victor Allen coffee. You can't go wrong when it is on sale. Highly recommend.
Length of ownership: 46
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Ease of Use
5
Value
5
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Brew a personal serving of morning joe with these Victor Allen's Coffee Donut Shop pods. Each pod in this 80-count box is filled with ground coffee made from 100 percent Arabica beans to infuse your morning routine with an energetic jolt. These medium-roast Victor Allen's Coffee Donut Shop pods have a mild, smooth flavor that satisfies with every sip.
Customer Rating
5
Great Flavor and Its a K-Cup
on August 2, 2019
Posted by: CFH2018
Verified Purchase:Yes
I purchase coffee from BestBuy when it is on sale and love the Victor Allen coffee. You can't go wrong when it is on sale. Highly recommend.
Length of ownership: 46
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Ease of Use
5
Value
5
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0points
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Power up your compatible Samsung smartphone with this Samsung wireless charging pad. Fast Charge technology reduces charging times by up to 50 minutes, and the simple design allows for effortless operation. This Samsung wireless charging pad features a compact size, so it fits neatly on a nightstand, desk or table.
Customer Rating
5
Perfect Size for Larger Devices
on March 29, 2019
Posted by: CFH2018
from Providence, RI
Verified Purchase:Yes
Due to the additional size of the device support area when compared to the newer model I prefer this one. The newer wireless charger has a much smaller diameter device support ring and currently sized smart phones are unstable on it when compared to this older version. It works with the new Power Share feature on the S10's.
Mobile Submission: False
I would recommend this to a friend!
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Keep your Samsung Galaxy S10 safe with this Speck Presidio case. The matte finish is scratch-resistant to withstand damage from everyday use, and the raised bezel edge protects your phone when it falls screen-side down. This Speck Presidio case has a slim, compact design that fits smoothly in your pocket.
Customer Rating
5
Good Fit and Meets Needs
on March 22, 2019
Posted by: CFH2018
from Providence, RI
Verified Purchase:Yes
This case fits well and protects the phone from falls. We have the clear version so you can see the color of the phone. It fits well and allows wireless charging. We were able to use the Power Share feature on two S10's with this case on. This case provides additional security making phone a bit less slippery to hold. All ports are cut out and line up properly. I would recommend this product. It is a bit expensive though and I would wait till it is on sale.
Mobile Submission: False
I would recommend this to a friend!
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0points
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Create multimedia presentations with this Microsoft Surface Book 2 laptop. It has 16GB of RAM and an Intel i7 processor, so it can run all the latest applications and programs, and its 15-inch PixelSense touch screen display delivers amazing image quality. This Microsoft Surface Book 2 laptop has a 512GB solid-state drive for ample storage of files.
Overall1 out of 5
1 out of 5Not the best for digital artist
By JonquelN
from New York, NY, USA
Product Has Serious Overheating issue! First let me say that I've done all the research, I watched youtube, read magazine reviews and spoke with every Best Buy Agent I could. I'm a digital artist, I use mainly Adobe products and I was in the market to find 2 in 1 that work support my art on the go. Of course I thought about getting a Mac because it's industry standard (I now understand why), but I really wanted a 2-1 option. I was looking for something I could draw on and use full programs (as tablets only use apps). So I went to Best Buy and spoke with an agent, told them what I was looking for and they recommended the Surface Book 2. I went home did some research and thought it was a good choice. I even went to 3 different Best Buys in my city and every agent I spoke to assured me that this machine could handle photoshop and was worth the price tag. So I went for it and purchased this very Expensive "Premium" machine.
It's been 1 MONTH and it's unusable for me. This computer gets so overheated I can't even draw on it. In the short time I've had it ,I've only been able to complete 1 illustration and I had to wear a scarf over my hand to it. 5 minutes into running Photoshop the tablet starts to get hot, then the base gets hot.
It's been 1 MONTH and it's unusable for me. This computer gets so overheated I can't even draw on it. In the short time I've had it ,I've only been able to complete 1 illustration and I had to wear a scarf over my hand to it. 5 minutes into running Photoshop the tablet starts to get hot, then the base gets hot.
This is honestly the last problem I would expect to have from a machine that is nearly (or more than) $3k. I wanted to do digital art tutorials and videos with this computer, but I can't even do simple illustrations in Adobe without this problem. I'm also an influencer on social media and I can not in good confidence recommend this computer to my audience. I'm so disappointed with the performance of this machine and if it wasn't for best buy's 15 day return policy, it would have been back in store on day 19! I hope this review helps another digital artist before they put alot of money down on this machine.
CFH2018
Providence, RI
CFH2018
September 3, 2018
Wasn't there an issue previously with some units running too hot? I thought this was fixed?
+1point
1of 1voted this comment as helpful.
MSI GS65 Laptop: Play your favorite games on this MSI Stealth gaming laptop. An Intel core i7 processor and 32GB of DDR4 RAM deliver seamless performance, while the 512GB solid-state drive provides adequate storage space. This MSI Stealth gaming laptop features a 15.6-inch Full HD display for immersive viewing and two Dynaudio speakers for quality sound.
Overall1 out of 5
1 out of 5Nice design but battery is no good
By Beto
Very easy to set up but we barely used it and within an hour the battery was dying, we plugged it in and it said not charging.... which didnt make sense because we DID plug it in. But we returned it.
CFH2018
Providence, RI
Battery Saving Feature
November 8, 2019
The system has a battery saving feature and will only start to charge the battery when it goes below a percentage you choose or you can turn this feature off and have the battery always charging when the plug is connected.
+7points
7of 7voted this comment as helpful.
MSI GS65 Laptop: Play your favorite games on this MSI Stealth gaming laptop. An Intel core i7 processor and 32GB of DDR4 RAM deliver seamless performance, while the 512GB solid-state drive provides adequate storage space. This MSI Stealth gaming laptop features a 15.6-inch Full HD display for immersive viewing and two Dynaudio speakers for quality sound.
Overall1 out of 5
1 out of 5Defects
By Cooper
I don't know if i got two defects in a row
But both of the units i got had hinges with the sides coming off, and with misaligned screens
And the NVME ssd they put into this is a very low quality toshiba one
It was cheap when i got it though
But both of the units i got had hinges with the sides coming off, and with misaligned screens
And the NVME ssd they put into this is a very low quality toshiba one
It was cheap when i got it though
CFH2018
Providence, RI
My SSD
November 8, 2019
My unit came with a Kingston RBUSHS8154P3512GJ drive. I am getting Crystal Disk Mark readings of: READ - 1589 MBs, WRITE - 1037 MBs.
+2points
2of 2voted this comment as helpful.
Alienware M17 17.3" Gaming Laptop: Game on the go with this Alienware M17 17.3-inch gaming laptop. An NVIDIA GeForce RTX 2070 graphics card delivers smooth gameplay at high settings, and the 512GB SSD loads games quickly. This Alienware M17 17.3-inch gaming laptop has an Intel Core i7 processor and 16GB of RAM that easily handle multiple programs simultaneously.
Overall
2 out of 5
2 out of 5Returning
By Thresher
Nice laptop, fast as all get out. However mine appears to be defective.
I am getting a lot of light bleed along the bottom. Not the normal IPS bloom, but actual hotspots that are clearly visible on a darkened screen.
Another note, if you intend to add another SSD to this, think it over carefully. This requires a heatshield that you can only get from Dell. The manual makes this very clear and after opening and trying to install another SSD, short of jerry rigging, it's definitely true. However, Dell's support has no idea what the part number is or how to order it. Might be because it's brand new, but it's ridiculous that the shield isn't already in the unit.
When looking at the attached picture, the glow in the upper left and right isn't really noticeable. But those bleed through spots on the bottom are very distracting.
CFH2018
Providence, RI
Yikes
November 8, 2019
That is pretty bad. I had a similar issue with an M15 R1 I returned because it was coming through on content.
0points
0of 0voted this comment as helpful.
Alienware M17 17.3" Gaming Laptop: Game on the go with this Alienware M17 17.3-inch gaming laptop. An NVIDIA GeForce RTX 2070 graphics card delivers smooth gameplay at high settings, and the 512GB SSD loads games quickly. This Alienware M17 17.3-inch gaming laptop has an Intel Core i7 processor and 16GB of RAM that easily handle multiple programs simultaneously.
Overall2 out of 5
2 out of 5Beautiful laptop...marred by abysmal support.
By Namdnas
from TN
I've never owned a gaming laptop. This is my first one. I've always been a PC and Console gamer. Due to having a kid and multiple animals, I have all of my gaming stuff in my man-cave (queue stereotypes here, lol). It's a small-medium sized room and has my LG C8 OLED TV, Samsung Q90R soundbar, PS4 Pro, Gaming PC, Ultrawide monitor, etc. So, after a while, it can start feeling a little cramped (and hot!). I've always wanted a laptop, but never acted on it. I seen this Alienware as an opportunity to free myself from the game room and if I want to play something, just set it up on the kitchen table or bedroom and still be with the family, vs. being isolated.
I've owned two Alienware Desktops in the past. My first one (back around 2005-ish) was an Aurora-style desktop PC (I don't remember the exact model name) and the other was an Area-51 small form factor PC that I'd gotten around 2014. I had issues out of both. The Area-51 just died on me out of the blue after just a few years, so I have my current desktop now that is custom-built by another company and I've had zero issues with it and I love it. I vowed after my Area-51 that I would never own another Alienware product again.
So, here I sit, with this new Alienware M17 R2 system...full of regrets. I'm going to go ahead and start this review off by saying - I will absolutely NEVER own another Alienware PC again in my life. Even if it were free. This review is going to be different than most because, not only am I reviewing the PC, I'm also reviewing Alienware and my experiences with them during the short time I've owned this system. I mean, after all, when you buy Alienware, you're buying a "premium" brand, proprietary configuration and their (abysmal) support that goes along with it.
Let's talk about the laptop itself. The hardware will be the only positive thing this review has going for it. It has a 9th gen Intel i7 processor, 512GB M.2 Solid State drive, 16 GB RAM and an RTX 2070 video card with 8GB RAM. I do want to add that the RAM is soldered to the motherboard and is NOT up-gradable. The screen is also super nice - 17" with 144hz refresh rate and great viewing angles. It also has a built in web-cam and Tobii eye tracking. The keyboard is without a doubt one of the best I've ever felt on a laptop and I love the full RGB spectrum it has. Around back, the frame has lighting, as well as the alien head. On the inside, the power button is also in the shape of an alien head (nice touch!) and will change colors as you use it, indicating the battery level. Setup after the initial power-on was a breeze and I was able to use voice guided setup about 90% through the process. Once I got to Windows, I immediately started the Windows updates. Also note: there is an "Alienware Updater" program that you will need to run as well. This will take care of all the proprietary Alienware updates, such as their specialized drivers, Command Center and other software and...most importantly, BIOS. Everything ran and updated without a hitch.
Now...I got everything else installed that I use, like Steam, Blizzard Launcher, Epic games store, etc. After this (no games installed at this point), I have about 400GB space left. On the math part, depending on what you are playing, that's roughly 4-6 games. Fornite takes 60GB, Destiny 2 takes 81GB, WoW takes 70GB. Those 3 games alone take half of the remaining space. So, before I do anything else, I happily bounce out to my local Best Buy and purchase a $215 Samsung 970 EVO Plus 1TB M.2 SSD, after seeing on YouTube, etc, that others have used it and it was the highest recommended M.2 SSD. And here is where all the problems began...
I opened up the back panel of the laptop (which was a pain to wedge off after unscrewing) and there sat the empty M.2 slot, beside the primary 512GB drive that came with the system. Easy enough. Plug it in, meticulously attached the back panel and screws and flip it over to turn it on. Long story short, after removing and re-seating the drive about 3-4 times and more software updates to the system (BIOS being one of them), I finally got Disk Manager to detect it. Got it formatted as a single volume drive will full space allocation and named it "Game". But wait! Now I'm getting messages in the Windows notification center asking me what I want to do with the "removable drive". It's not removable! It's an internal M.2 HDD. So now, AutoPlay is constantly notifying me and asking me this. It's annoying and...why is it doing this? Even right clicking the drive from "This PC" shows an AutoPlay option, which should not be happening.
Thus, starts my ordeal between 10/2/2019-10/3/2019 with Alienware that gives me a 2-day (and ongoing) headache - for real. I call Alienware and after some questions, such as what kind of drive I'm using and where I got it, they refused to help me because the system didn't come pre-configured with this drive and where I bought it 3rd Party (not from them), they don't support assisting with this. So, I call Samsung. They advise me to go into the BIOS and change the SATA support from RAID (which there are no Raid profiles set, since it was just a single SSD to begin with) to AHCI. I do that and reboot - Blue Screen saying "un-accessable boot device" (or something to that effect). So, I have to change it back over to RAID to get to get it to boot properly to Windows. Samsung then advises to just do a fresh install of windows and map the drives to AHCI at that time to see if that fixes it. Issue with that is, I lose all of the proprietary Alienware software, C: Drive partitioning, etc, which I don't want to do... So, I call Microsoft. They say that it's an issue with how Alienware has mapped the ports/drives and I will need to call them to get my drives remapped. I told the Microsoft agent that won't happen - the refuse to help me. Then he was like, well, it's their proprietary configuration causing it, right? Yep...
So, since then, I've called Alienware 2 more times and get the same response - even an email from them a few days later with the same response. The only thing different that I get is that "Samsung Drives are not compatible with Alienware systems", which completely baffled me. They said they don't know why their customers always get Samsung, then have problems when literally any other brand will work. Anyway, they refuse to do anything for me. So...I'm like...let me call Alienware sales and just order **THEIR** 1TB SSD and I'll just return this Samsung for a refund - that way, they HAVE to help me if I have issues. After telling the sales agent what I wanted, he had me on hold for 10 minutes. He came back and said he can get me a 1TB M.2 SSD for $399.99. I about choked and told him he was crazy! I'm NOT paying $400 for an M.2 SSD when I can get any brand I want elsewhere for $200 or less. I told him I got a Samsung Evo Plus 1TB for $215. He starts arguing with me about "well, our drive will work". NO...ANY drive should work - you're just forcing me to buy yours for double the retail value, I thought to myself. Anyway, after we hung up, he calls me back 10 minutes later and told me he could sell me a Samsung Evo for $169.99. I told him that's the same drive I'm having issues with and they refuse to help me - and tells me it's incompatible. He then says "well, if they told you that, then I would take their word for it"...then goes on to say..."you know this is a GAMING PC, right? Samsung is for professionals, not gaming, so that's why it won't work". I immediately call bull on this one and proceeded then to ask him why he called me to sell me an incompatible drive and that he just contradicted himself. He disconnected the call.
So, here I sit, writing this review. Fuming over everything. I ordered an ADATA XPG SX8200 Pro 1TB drive from Amazon, which will be here today (yes, Sunday), as the only drives my local Best Buy has are the "professional...not gaming" Samsung Evo drives (*rolls eyes*). My gaming desktop has Samsung Evo SSD's!!! Aaaaargggghhhh. I'm hoping the ADATA works great. If not, I don't know what I'm going to do. I'm stuck between a rock and a hard place. I'm honestly at my wits end with all this drama and haven't even gotten to test this system to the limits, like I would like to have done. So many games I wanted to try - but so little space. I'm just....over it at this point.
So, this review is breaking down into two scores. I'm giving an overall/final score of 2 stars:
4 stars for the PC. Performance is great. Using V-Sync, I hit my max 144FPS refresh rate on most of the games I've tried. Around 170+FPS without V-Sync. For Destiny 2 at High, I get an average of 70-75 FPS and Fortnite gets about 90-ish FPS. Temps are stable and runs pretty cool. Fans can get a bit noisy from time to time when they ramp up, but that's to be expected. Build quality is pretty high but the rear panel is a pain to remove. Also, the Lunar Light color came out-of-the box with some type of scuffs or stains on it, so this specific color/finish WILL get dirty very easily and shows every spec of dust/debris.
1 star for the Alienware brand and unfortunately the support that comes with it (I would give a zero here, if I could). It is abysmal at best and is why I will NEVER own another Alienware. I mean face it, you're buying the brand and the (*cough*) support. Invest your money in another brand that wants customer satisfaction and doesn't lock everything down behind a "paywall" of over-priced proprietary hardware with no freedom whatsoever, as a consumer.
2 Stars (I probably really should have just given it a 1, but the beauty and performance of the laptop won out). AVOID.
CFH2018
Providence, RI
Had Same Issue
November 8, 2019
I had the same exact issue with the M15 R2 and M15 R1!!!!. I purchased these with smaller main SSD drives knowing I would purchase a larger better performing drive and install it in the system. Just like you I bought Samsung Pro and EVO both would not work! Dell / Alienware support state the Samsung drives will not work and it is well known. I contacted Samsung on several occasions and not one of their support staff have ever heard of their Samsung drives having an issue with any Dell or Alienware system. It is possible it has something to do with how Dell configures the drives in the BIOS but to change it you have to reinstall the OS and this still might not work so I just gave up and returned both systems.
+3points
3of 3voted this comment as helpful.
Experience the versatility of this Microsoft Surface Book 2 laptop. It provides up to 17 hours of battery life for tackling complex tasks while traveling, and its studio mode lets you draw in a comfortable tablet position. This 13.5-inch Microsoft Surface Book 2 laptop has a quad-core Intel i7 processor and 16GB of RAM for smooth multitasking.
Overall2 out of 5
2 out of 5screen cracks for no reason
By james
PURCHASED DATE 8/15/2018 PAID FOR ONE YEAR WARRANTY 3 months after warenty is up the screen cracked just sitting at home on the desk. $2500 dollars hardly ever used. never taken out for the house.
CFH2018
Providence, RI
Swollen Battery?
December 15, 2019
Sound like a possible swollen battery. DId this get resolved and what was the cause?
0points
0of 0voted this comment as helpful.
ASUS ROG Zephyrus G14 Gaming Laptop: Enjoy everyday gaming with this ASUS notebook PC. The AMD Ryzen 9 processor and 16GB of RAM let you run graphics-heavy games smoothly, while the potent NVIDIA GeForce RTX 2060 Max-Q graphics produce high-quality visuals on the 14-inch Full HD display. This ASUS notebook PC has 1TD SSD that shortens load times and offers ample storage.
Overall1 out of 5
1 out of 5Great Hardware, QA and Support Issues.
By Anthony
I ordered this laptop with high expectations, and rightly so with a $1500 price tag after taxes. The hardware is quite good however the support I have received with my unit has been some of the worst I have ever experienced. Yes - I do understand that we are in the midst of a global pandemic and that these businesses supply chains have been massively disrupted, however this should have no bearing on the way I was treated after receiving a lemon.
The Good:
Great Exterior finish
Great Weight
Great Chassis - very rigid and structurally sound
Great styling for such a powerful laptop
Great Specs - 2060 and the new Ryzen 9 4900hs? Sign me up.
Good Keyboard - Backlighting is subpar, and has not been fixed with my production unit.
Good trackpad - Not the best out there however it is very accurate and an average size.
Good Speakers - not studio quality however very acceptable
Comes with very minimal bloatware
Great Exterior finish
Great Weight
Great Chassis - very rigid and structurally sound
Great styling for such a powerful laptop
Great Specs - 2060 and the new Ryzen 9 4900hs? Sign me up.
Good Keyboard - Backlighting is subpar, and has not been fixed with my production unit.
Good trackpad - Not the best out there however it is very accurate and an average size.
Good Speakers - not studio quality however very acceptable
Comes with very minimal bloatware
The Bad:
Fingerprint sensor is flaky at best - I have to be very precise in the way I use this fingerprint sensor in order to get it to register my finger print at all.
My unit has a defective screen - I constantly get large portions of the screen turning into large white boxes and flickering on / off, additionally the screen has been flickering totally black then turning back repeatedly. Colors are also very off on my unit.
Shipping - through likely no fault of BestBuy or ASUS I received my unit with a VERY large hole in the box and no protective packaging inside.
Fingerprint sensor is flaky at best - I have to be very precise in the way I use this fingerprint sensor in order to get it to register my finger print at all.
My unit has a defective screen - I constantly get large portions of the screen turning into large white boxes and flickering on / off, additionally the screen has been flickering totally black then turning back repeatedly. Colors are also very off on my unit.
Shipping - through likely no fault of BestBuy or ASUS I received my unit with a VERY large hole in the box and no protective packaging inside.
The Ugly:
Support - Due to my units defective screen I attempted to get my unit exchanged through both ASUS and BestBuy however neither support team has been able to figure this out for me. I've been through 5 Asus Support reps, 5!!! a couple of whom outright stopped talking to me mid support chat, one of whom once connected to the support chat did not respond at all. I have waited for a combine 3 hours on hold (only 2 calls) for BestBuy phone support only to never get through to an agent. The online BestBuy chat agent I spoke to was nice however clearly did not have accurate support information on this device as he told me to exchange it in store, and when I asked him to check if my store has this device realized exchanges could only be done online for this device however failed to mention how to do so (I've only found return information no info on how to exchange the defective unit for a new one). Come on guys, you are both multi-billion dollar companies this level of consumer support is unacceptable. I have been unable to arrange a solution with either of your teams over the span of a week to get this unit replaced with a new one - again I realize we are in the midst of a global pandemic - it should not be this hard to arrange an online replacement of this device.
Please Improve your support services to make an exchange process easier and less painful for the consumer.
Support - Due to my units defective screen I attempted to get my unit exchanged through both ASUS and BestBuy however neither support team has been able to figure this out for me. I've been through 5 Asus Support reps, 5!!! a couple of whom outright stopped talking to me mid support chat, one of whom once connected to the support chat did not respond at all. I have waited for a combine 3 hours on hold (only 2 calls) for BestBuy phone support only to never get through to an agent. The online BestBuy chat agent I spoke to was nice however clearly did not have accurate support information on this device as he told me to exchange it in store, and when I asked him to check if my store has this device realized exchanges could only be done online for this device however failed to mention how to do so (I've only found return information no info on how to exchange the defective unit for a new one). Come on guys, you are both multi-billion dollar companies this level of consumer support is unacceptable. I have been unable to arrange a solution with either of your teams over the span of a week to get this unit replaced with a new one - again I realize we are in the midst of a global pandemic - it should not be this hard to arrange an online replacement of this device.
Please Improve your support services to make an exchange process easier and less painful for the consumer.
To those who may recommend x y or z to fix the screen issue - I work professionally as a computer support technician, trust me, I've tried it. This is a hardware malfunction and not something that can be simply fixed by updating some drivers, windows, or the BIOS to the most recent versions.
Tl;DR: Great buy for the money, Excellent hardware, Great Value. Terrible Customer Support.
CFH2018
Providence, RI
Thanks
September 9, 2020
Thanks for this information. It seems you are not alone and your experience with Tech Support is important to report as it is a key component in owning a device. Someone commented on the proper Drivers but it seems ASUS's own suggestion is to roll back your drivers and/ or reset the system to new. I have NO tolerance for weak or limited tech support and will pay extra for it. I was so close to getting this system for homeschooling but I am not taking a chance on this system now or ASUS Laptops.
+3points
4of 5voted this comment as helpful.
Experience enhanced precision and comfort with this Logitech wireless gaming mouse. The optical sensor delivers pinpoint accuracy for an enhanced gaming experience, while the wireless design offers strong freedom of movement. This Logitech wireless gaming mouse features 11 programmable buttons for creating macros and performing a wide range of custom functions.
Overall2 out of 5
2 out of 5Stay Away From This Mouse
By StayAwayFromThisMouse
Stay away from this mouse. Wish I had read the reviews and seen the videos on Youtube before I bought one. Only after 8 months the left click is not working correctly. It will sometimes double or even more clicks by itself. Try to drag and drop items and it will release it randomly (just caused me many hours of work, was dragging/dropping large group of files, it release by itself and dropped in a folder somewhere, now I have to find the files).
CFH2018
Providence, RI
Has Logitech Changed Switch
August 24, 2021
It is good Logitech has replied but have they changed the switches that are the issue?
0points
0of 0voted this comment as helpful.
Experience enhanced precision and comfort with this Logitech wireless gaming mouse. The optical sensor delivers pinpoint accuracy for an enhanced gaming experience, while the wireless design offers strong freedom of movement. This Logitech wireless gaming mouse features 11 programmable buttons for creating macros and performing a wide range of custom functions.
Overall5 out of 5
5 out of 5Gaming mouse
By Trevor
2nd one i bought. Super easy to use . Only problem is if you use daily you will be buying another on within the year
CFH2018
Providence, RI
Why?
August 24, 2021
Hi, Why would you have to purchase a new one in a year? Thanks
0points
0of 0voted this comment as helpful.
The NordicTrack Commercial X32i Incline Trainer makes it possible to walk, jog, run, and hike around the world from the comfort of your home. With an iFIT subscription, you can follow expert iFIT Trainers through thousands of outdoor workouts spanning the most beautiful locations across all seven continents on the 32~ Tilt & Pivot Touchscreen. iFIT's intelligent fitness technology can control your high-incline treadmill to deliver workouts that are personalized to you, no matter where you are in your fitness journey. SmartAdjust can automatically change your -6% to 40% incline and your 0-12 MPH speed based on your workout history and performance for a hands-free, immersive experience. Connect a heart rate monitor using Bluetooth and turn on iFIT~s ActivePulse feature so that the automatic treadmill adjustments change based on your target heart rate zone. The built-in AutoBreeze Fans automatically adjust their blowing power to match your workout intensity so you can stay cool during the toughest moments. Whether you prefer using your own Bluetooth headphones or using the treadmill~s two 3~ speakers, you~ll be able to listen to music and your trainer at the same time. Workout more comfortably with our Reflex Cushioning technology. *iFIT experience shown. Internet and Wi-Fi required. iFIT Membership auto-renews for $39/mo plus tax unless canceled in advance. Cancel at any time.
Overall1 out of 5
1 out of 5Manufacturer no longer even sells!
By Treadmill
Outdated treadmill that Best Buy tried selling as a new ( latest model)! I have been trying to get it returned for my refund since the day it was delivered (18 May2021) since Best Buy does not offer the latest 2021 model.
CFH2018
Providence, RI
Odd the NordicTrack Website Shows the Same Model
August 31, 2021
I would be interested to know what model you received. The NordicTrack website is showing the same model number, Commercial X32i (NTL39221), for sale direct on their site. Is there a newer model of this one? Thanks
0points
0of 0voted this comment as helpful.
The Elite Pro high-performance haircutting kit has a powerful and durable motor, fine precision self-sharpening blades and Secure-Fit guide combs with stainless-steel attachment clips. The motor has more power than Wahl's Powerdrive premium motor for no-snag cutting. Wahl's self-sharpening precision blades stay sharper longer and cuts hair faster.
Can this be used for Pets as well? I was looking at the Wahl Lithium Ion Pro Series Cordless Animal Clippers Model 9766 and thought why can't I use this one for a pet as well? Thanks
5 years, 6 months ago
by
CFH2018
Experience the enhanced comfort and feel of the new red Xbox Wireless Controller, featuring a sleek, streamlined design and textured grip. Enjoy custom button mapping and up to twice the wireless range. Plug in any compatible headset with the 3.5mm stereo headset jack. And with Bluetooth~ technology, play your favorite games on Windows 10 PCs and tablets.
Can I place two rechargeable batteries in the controller and charge via a USB cable? I do so from time to time with controllers I have a rechargeable kit on. Thanks
5 years, 8 months ago
by
CFH2018
HP OMEN Gaming Laptop: Enjoy everyday computing duties with this HP Omen 15.6-inch laptop. The Intel Core i7-10750H processor and 16GB RAM let you run multiple applications at once for effortless multitasking, while the 512GB SSD + 32GB Optane offers hasty data access time. Loaded with an NVIDIA GeForce RTX 2060 graphics card, this HP Omen laptop delivers quality visuals on the 15.6-inch Full HD display.
I am comparing this Intel unit to the AMD version and was wondering what are the main differences between this 300Hz panel and the 144 Hz panel on the AMD Omen version. Thanks.
5 years, 9 months ago
by
CFH2018
Tackle accounting functions on a standard laptop effortlessly with this Insignia numeric keypad. Soft-touch, responsive keys and a standard numeral arrangement make it easy to enter data, while the LED light lets you know when this device is connected. This Insignia numeric keypad features plug-and-play operation and compatibility with both Mac and PC devices for convenient setup.
What is the Triple Zero for?
5 years, 9 months ago
by
CFH2018
Diablo III: Eternal Collection - Signs of the end times draw powerful heroes from all over Sanctuary to rise up and defeat an evil reborn.
When I put the disc in to play I get a message that states I need to go to the Microsoft store and instead of installing this it attempts to install the Reaper of Souls version. The disc is recognized as the Eternal Collection and the graphic matches?
5 years, 11 months ago
by
CFH2018
MSI GS66 10SE Laptop: Play it out on the battlefield with this 15.6-inch MSI Stealth gaming laptop. The NVIDIA GeForce RTX 2060 graphics card lets you run modern titles at high settings for fluid, responsive gameplay, while the Intel Core i7 processor and 16GB of RAM deliver reliable powerful performance. This VR-ready MSI Stealth gaming laptop boasts a 512GB SSD for ample file storage and rapid start-ups.
Does this system include Windows Hello?
6 years, 1 month ago
by
CFH2018
Back up data with this Western Digital desktop storage device. The 16GB capacity holds large files to free up space on your computer, and its USB 3.0 interface facilitates quick transfer speeds while serving as a dock for accessories. The 256-bit AES hardware encryption built into this Western Digital desktop storage device secures private data.
How old is this drive system. I am told our MyBookLive is considered to be a Legacy device and it was recommend we update to the My Cloud Expert Series EX2 Ultra which seems to be the successor to this unit.
6 years, 2 months ago
by
CFH2018
Master the lethal art of the samurai in this brutal masocore action role-playing game, for death is coming.Journey to 1555 feudal Japan, a country gripped in the misery and madness of endless warfare.A place where monsters and evil spirits infest a land of natural beauty and menacing peril where everyone from the smallest child to the bravest warrior lives in constant fear of the spiritual beings known as yokai.Play as a mute rogue living as a hired mercenary and renowned yokai hunter. Born to and abandoned by human and yokai parents, you are burdened with the ability to take on supernatural yokai form.Can you survive the treacherous Sengoku era and terrifying Dark Realm?
What does the Special Edition have over the Standard Edition?
6 years, 2 months ago
by
CFH2018
The WD_Black D10 Game Drive will take your console or PC to the next level and help you keep the competitive edge you need to win. Add up to 8TB of extra storage to your device to build up your game library up to 200 games, or relive your best in-action moments by saving your favorite gameplay recordings. Rated at 7200 RPM with active cooling technology, WD_Black D10 Game Drive has speeds up to 250MB/s to kick your game into high-performance mode so you can play without limits and drive your game the way you choose.
What is the Warranty for this Drive? WD states all Black Drives have a 5 year warranty but this site states this drive only has a 3 year warranty?.
6 years, 5 months ago
by
CFH2018
The WD_Black D10 Game Drive will take your console or PC to the next level and help you keep the competitive edge you need to win. Add up to 8TB of extra storage to your device to build up your game library up to 200 games, or relive your best in-action moments by saving your favorite gameplay recordings. Rated at 7200 RPM with active cooling technology, WD_Black D10 Game Drive has speeds up to 250MB/s to kick your game into high-performance mode so you can play without limits and drive your game the way you choose.
If you use this for the Xbox One X do you have to store and play all games from it and not use the internal drive of the Xbox for games?
6 years, 5 months ago
by
CFH2018
The InvisibleShield HD is the perfect combination of clarity and protection. In addition to its Military Grade~ and Nano-Memory Technology~ benefits, it features a powerful shock absorption layer, so your device is in good hands even if it falls out of your hands. And with superior HD clarity that preserves the vibrant colors of your display, you'll get the most from your devices throughout their lives.
The InvisibleShield HD is the perfect combination of clarity and protection. In addition to its Military Grade~ and Nano-Memory Technology~ benefits, it features a powerful shock absorption layer, so your device is in good hands even if it falls out of your hands. And with superior HD clarity that preserves the vibrant colors of your display, you'll get the most from your devices throughout their lives.
The InvisibleShield HD is the perfect combination of clarity and protection. In addition to its Military Grade~ and Nano-Memory Technology~ benefits, it features a powerful shock absorption layer, so your device is in good hands even if it falls out of your hands. And with superior HD clarity that preserves the vibrant colors of your display, you'll get the most from your devices throughout their lives.
Explore immersive game action in Bravo Team for the PlayStation 4. This 12-month digital subscription puts you directly in the action in a fictional Eastern European city where you engage in intense combat scenarios while depending on teamwork to survive. Bravo Team for the PlayStation 4 has you making split-second tactical decisions to stay alive.This item cannot be returned or refunded, please visitBest Buy Return Policyto learn more.
Hello. If a buy this ítem you senda me a code in e-Mail or a fisical card
Explore immersive game action in Bravo Team for the PlayStation 4. This 12-month digital subscription puts you directly in the action in a fictional Eastern European city where you engage in intense combat scenarios while depending on teamwork to survive. Bravo Team for the PlayStation 4 has you making split-second tactical decisions to stay alive.This item cannot be returned or refunded, please visitBest Buy Return Policyto learn more.
does it only have one game to play?
Hi this is a subscription to Sony's Playstation online service. Please be aware support is limited for PS3's. The service provideds online access to play games, auto updates and storage online of game saves, and there are monthly deals and free games available (note they are only free as long as you have the service). For PS3 you can access online games without PS+, there a few if any PS3 games available for free monthly. You can search online for what free games are available to get an idea of what is being offered each month. Good luck
7 years, 6 months ago
by
CFH2018
PlayStationPlus~ gives you access to exclusive online features and benefits on PS4, PS3~, and PS Vita systems, including Instant Game Collection~ and online multiplayer on PS4~systems.
Brave new virtual challenges with this 17.3-inch Dell Alienware gaming laptop. Its VR-ready NVIDIA GeForce GTX graphics card lets you explore open-world environments seamlessly, and its 256GB solid-state and 1TB hard-disk drives provide high-performance storage. This Dell Alienware gaming laptop handles high-bandwidth activity thanks to its Intel Core i7 processor and 16GB of RAM.
Does this laptop have the older 4 zone keyboard or is it the new one with the per key selection?
Mine was the 4 zone. The per key selection is an option which cost an extra $25 to $30 when you order directly from Dell.
7 years, 8 months ago
by
CFH2018
Brave new virtual challenges with this 17.3-inch Dell Alienware gaming laptop. Its VR-ready NVIDIA GeForce GTX graphics card lets you explore open-world environments seamlessly, and its 256GB solid-state and 1TB hard-disk drives provide high-performance storage. This Dell Alienware gaming laptop handles high-bandwidth activity thanks to its Intel Core i7 processor and 16GB of RAM.
does it have G-sync incorporated? what is the MHz for the memory?(2400MHZ or 2666MHZ)
Hi Stanly,
Dell told me the Best Buy system do not have Gsync. Call Dell tech support to confirm how to check this. My system had 2400Mhz memory in it.
You can easily check this: https://www.wikihow.tech/Check-RAM-Speed-on-PC-or-Mac
Good luck
Dell told me the Best Buy system do not have Gsync. Call Dell tech support to confirm how to check this. My system had 2400Mhz memory in it.
You can easily check this: https://www.wikihow.tech/Check-RAM-Speed-on-PC-or-Mac
Good luck
7 years, 8 months ago
by
CFH2018
Stay productive wherever you go with this Acer Chromebook computer. Its quad-core Intel Pentium processor and 4GB of RAM run programs and apps efficiently, and its 32GB of storage holds personal documents and photographs. This Acer Chromebook computer has a 15.6-inch Full HD touch screen for clear viewing of videos and movies.
Brave new virtual challenges with this 17.3-inch Dell Alienware gaming laptop. Its VR-ready NVIDIA GeForce GTX graphics card lets you explore open-world environments seamlessly, and its 256GB solid-state and 1TB hard-disk drives provide high-performance storage. This Dell Alienware gaming laptop handles high-bandwidth activity thanks to its Intel Core i7 processor and 16GB of RAM.