You didn’t specify if new or after use. Check your water line to make sure water is coming through. There is a reset button underneath the bin. You will see it once you remove bin. Sometimes the ice clumps together Not allowing it to pass thru, simply take out and rinse out. Let air dry or dry with paper towels to keep contaminated out. Don’t use a kitchen rag. Also sometimes if you use a lot of crushed ice it will clump. If it is a new fridge they suggest you dump out the first three batches. It takes about 6-12 hours to make first batch. Once cold it’s faster.