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July 17, 2019
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July 17, 2019
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Sheionta's Reviews

Geek Squad - In-Home Consultation

We'll design and lay out a home theater system to fit your needs. At the time of your consultation, you will receive a coupon good for the full purchase price of this service, redeemable on any future home theater purchase $499 & up. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.

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Tech Insider Network
This reviewer is a member of the Best Buy Tech Insider Network Program. This invitation-only program provides BestBuy.com reviewers with manufacturer-supplied products for the purpose of writing honest, unbiased and usage-based reviews. Outside of receiving products to test and review, Best Buy Tech Insider Network Reviewers are not compensated in any other way.
Tech Insider Network

Customer Rating

Incompetent technician cause water damage

on July 17, 2019

Posted by: Sheionta

The agent was trained improperly because she had to YouTube how to open the Washing machine and she ordered the wrong parts several times. Also, when she was requested to repair washing machine and she failed to zip tie the drainage tube to drain in wall. In result of her error, she caused water damage on my floor and living room ceiling because the drainage tube was shifted into the direction of laundry area wall instead of drainage downspout. To make matters worse, the customer services rendered was subpar and insulting because they don’t have a policy that holds their staff accountable for errors. Avoid getting geek squad services because their new staff is ill equipped in regards to appliance repairs at the Waldorf (Maryland) location. They ruined my house and my family’s summer.

Mobile Submission: true

No, I would not recommend this to a friend.

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