I've had this item and initially I had the docking stand behind glass doors on my tv stand. I had the "cutting in and out" a few times and decided to move the unit from behind the glass doors. This may have helped the wireless linking a bit and now I no longer have any issues. I sit maybe 7 feet from my tv when wearing the headset and it works perfectly now. If it keeps cutting in and out, you may have a faulty unit. Good luck!