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Richard
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- Review count11
- Helpfulness votes0
- First reviewJuly 3, 2020
- Last reviewDecember 26, 2025
- Featured reviews0
- Average rating4.3
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- Helpfulness votes0
- First review commentNone
- Last review commentNone
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We~ll haul away and recycle one major appliance when we deliver a new replacement product. If you prefer, we can move your old appliance to another location in your home.
Posted by: Richard
Verified Purchase:Yes
On Nov 27, 2025, I made an online purchase from Best Buy of a LG Slide-In Gas Range, at what I thought was a good price. I also paid for them to haul away the old range and install the new one. I was told that a team would come on Saturday, Nov. 29 to do the work. They did, indeed, show up with the range, but told me that they couldn’t haul away the old one, nor could they install the new one because they didn’t know how. So, they put my recently purchased new range back on their truck and drove away. Then followed the NIGHTMARE of interaction with the Best Buy so-called “customer service” department, all the representatives of which were in India since the local store never answers their phone, but transfers all calls to the phone bank in India. After repeated phone calls and online live texts, and waiting on hold as long as 50 minutes, I finally managed to get the service rescheduled to Monday, Dec. 1. I made an in person visit to the local Best Buy store and was told that it looked like everything was set on my account, but they couldn’t tell me anything more than what they saw on their screen. The team again showed up with my range, brought it inside, set it down in its box in the kitchen, and told me that they couldn’t haul away my old range or install the new one because they did not have the skills to do so!! This was followed by multiple additional calls and texts to the people in India with many promises of fixing the situation; but nothing happened. I made a second in person visit to the local store and this time spoke with a manager who arranged another haul off/installation date for Thursday, Dec. 11. I took off another day from work to be at home to admit the installers, but received a call from the person they sent telling me that he couldn’t install the new range because he didn’t work with gas. So, a no show. Then came another series of phone calls with the people in India who rescheduled the installation and haul away yet again for Saturday, Dec. 13. Once again they cancelled and didn’t show, the FOURTH time!!! If possible I would give Best Buy customer service negative stars instead of just one. I am VERY unhappy with the shoddy treatment I have received from Best Buy and will never purchase anything from them again. I will now schedule installation and haul away with a third party not related to Best Buy and pay for it myself. Buyer beware!!
Length of ownership: 18
Mobile Submission: False
No, I would not recommend this to a friend.
Expertise
1
Professionalism
1
Service
1
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We'll deliver, install and make sure your new gas range is working. We'll connect it to existing local utilities. Additional charges may apply if not up to local codes or requirements.
Posted by: Richard
Verified Purchase:Yes
On Nov 27, 2025, I made an online purchase from Best Buy of a LG Slide-In Gas Range, at what I thought was a good price. I also paid for them to haul away the old range and install the new one. I was told that a team would come on Saturday, Nov. 29 to do the work. They did, indeed, show up with the range, but told me that they couldn’t haul away the old one, nor could they install the new one because they didn’t know how. So, they put my recently purchased new range back on their truck and drove away. Then followed the NIGHTMARE of interaction with the Best Buy so-called “customer service” department, all the representatives of which were in India since the local store never answers their phone, but transfers all calls to the phone bank in India. After repeated phone calls and online live texts, and waiting on hold as long as 50 minutes, I finally managed to get the service rescheduled to Monday, Dec. 1. I made an in person visit to the local Best Buy store and was told that it looked like everything was set on my account, but they couldn’t tell me anything more than what they saw on their screen. The team again showed up with my range, brought it inside, set it down in its box in the kitchen, and told me that they couldn’t haul away my old range or install the new one because they did not have the skills to do so!! This was followed by multiple additional calls and texts to the people in India with many promises of fixing the situation; but nothing happened. I made a second in person visit to the local store and this time spoke with a manager who arranged another haul off/installation date for Thursday, Dec. 11. I took off another day from work to be at home to admit the installers, but received a call from the person they sent telling me that he couldn’t install the new range because he didn’t work with gas. So, a no show. Then came another series of phone calls with the people in India who rescheduled the installation and haul away yet again for Saturday, Dec. 13. Once again they cancelled and didn’t show, the FOURTH time!!! If possible I would give Best Buy customer service negative stars instead of just one. I am VERY unhappy with the shoddy treatment I have received from Best Buy and will never purchase anything from them again. I will now schedule installation and haul away with a third party not related to Best Buy and pay for it myself. Buyer beware!!
Length of ownership: 18
Mobile Submission: False
No, I would not recommend this to a friend.
Expertise
1
Professionalism
1
Service
1
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Customer Rating
5
Haul Away
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
This is a very useful service. The men removed the old appliance and were in and out quickly with no issues.
Length of ownership: 29
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Enhance drying time with this dryer vent kit that features custom fitted ends and clamps for quick and easy installation.
Customer Rating
5
Vent Kit
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
The item works as advertised. It was a good price and installed easily.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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This dryer cord is required for successful hook-up of your new appliance. Our delivery personnel will determine whether a 3- or 4-prong cord is needed based on the outlet behind your existing dryer.
Customer Rating
5
Power Cord
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
The item works as advertised. It was a good price and installed easily.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Customer Rating
5
Delivery
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
They were on time and courteous, in and out. Very pleased.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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We'll deliver, install and make sure your new electric dryer is working. We'll connect a new, customer-supplied 220V power cord and vent kit. Additional charges may apply if not up to local codes or requirements.
Customer Rating
5
Installation
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
The tech installed my washer and dryer professionally and in a prompt and courteous manner. He also wore a COVID protective mask, which pleased me.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Install your steam dryer confidently using this Smart Choice 5304495002 kit, which includes a 6' fill hose, constructed of braided stainless-steel to prevent kinks and punctures, that resists high levels of pressure up to 125 psi.
Customer Rating
5
Steam Installation Kit
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
The item works as specified. The price is reasonable. I am pleased with the product, and particularly pleased with the steam option on my new dryer.
Length of ownership: 26
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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These stainless-steel washing machine fill hoses are ideal for connecting most washing machines to hot and cold water.
Customer Rating
5
Fill Hose
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
The item works as specified. The price is reasonable. I am pleased with the product.
Length of ownership: 29
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Wash more in less time with 5.0 cu. ft. of mega capacity and TurboWash3D technology that cuts down on wash times. Save time and energy without sacrificing performance with the WT7300 series that brings the best of both worlds to your laundry room.
Customer Rating
5
Best Washer Ever
on July 3, 2020
Posted by: Richard
Verified Purchase:Yes
I have owned quite a few washers over my lifetime and this has been the best by far. Top rated with Consumer Reports, it lives up to their evaluation. I recommend it highly.
Length of ownership: 29
Mobile Submission: false
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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