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Poorservice
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- Review count15
- Helpfulness votes0
- First reviewApril 26, 2021
- Last reviewApril 27, 2021
- Featured reviews0
- Average rating2.5
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- Review comment count0
- Helpfulness votes0
- First review commentNone
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Have an Installer Haul Away or Relocate your Appliance.
Customer Rating
3
Expensive but worth it.
on April 26, 2021
Posted by: Poorservice
Verified Purchase:Yes
It was a smooth transition and a nice part of the expensive service package.
Length of ownership: 25
Mobile Submission: true
I would recommend this to a friend!
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Now you can keep your refrigerator organized instead of just wishing you could. With 26 cubic feet to work with, you get lots of great space and two ice makers to keep plenty of ice on hand for the family reunion. Plus, our Smart Cooling technology is designed to help keep all your food fresher, longer.
Customer Rating
4
Happy with purchase unhappy with install
on April 26, 2021
Posted by: Poorservice
Verified Purchase:Yes
Pleased with the overall purchase with this refrigerator. Do not purchase their water line if you want your water to taste “metal free”. The stainless steel line is against the manufacturer recommendation and Best Buy will still charge you $30 for a $8 pex line.
Length of ownership: 25
Mobile Submission: true
I would recommend this to a friend!
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Have an Installer quickly and professionally install a new water supply line and shut-off valve. We will install a manufacturer supplied water filter or new water filter, if purchased. We will also level the new appliance and demonstrate the basic operation.
Customer Rating
1
POOR Install and worse follow up service
on April 26, 2021
Posted by: Poorservice
Verified Purchase:Yes
We have had a problem with the install of this refrigerator and are very unhappy with the Best Buy response. The water tastes very bad. After a couple of weeks of no improvement, we called Best Buy customer service. They told me it was a manufacturer problem and to contact LG. I called the number I was given and fairly quickly LG asks me if a braided stainless steel water line was installed. I told them yes. They told me that is a common problem and the reason for the bad tasting water. They DO NOT recommend the use of braided stainless steel water lines. They do not use this material inside the fridge for this reason. I called back Best Buy and asked them to change the water line, explaining what LG had said. After a long phone call, i was told it would be done and an appt was made for April 23. That morning i got a call about installing or exchanging the fridge from the company that did the original install. I explained to them what the issue was. He claimed they only use stainless steel and couldn’t offer pex, which is what LG suggested. I pointed out that the install was done against mfg suggested guidelines. Pex waterlines are readily available at any place that sells plumbing supplies. He said he would call Best Buy. I got a call back from Best Buy a few minutes later. The lady i spoke with acted like it was crazy to follow the mfg suggestions and that nobody has ever complained about a braided stainless stall water line. She was incredibly rude and obstinate. I told her that LG asked me right away what water line was used and said that braided stainless steel creates a bad taste as the water sits in the line and picks up this metal. I was told it is a common problem. She argued that info. I told her to call LG and hear it from them. That was the end of our service appt. I never heard back from anyone and it appears she closed the issue? That was 3.5 days ago. We paid for professional install and delivery. I don’t feel like I should have to go and buy the correct product myself and just throw away the incorrect item that i paid for.
Length of ownership: 25
Mobile Submission: true
No, I would not recommend this to a friend.
Quality
1
Value
1
Ease of Use
1
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We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
Customer Rating
1
Stinky Smell
on April 26, 2021
Posted by: Poorservice
Verified Purchase:Yes
The old water lines (with water in the line) were thrown into a closed closet floor. Found 2 weeks later when the smell started to come from the closet. Yet, third party service team still wanted a tip.
Length of ownership: 25
Mobile Submission: true
No, I would not recommend this to a friend.
Quality
1
Value
1
Ease of Use
1
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These stainless-steel washing machine fill hoses are ideal for connecting most washing machines to hot and cold water.
Customer Rating
1
Purchased and not installed
on April 26, 2021
Posted by: Poorservice
Verified Purchase:Yes
Would have been really nice if this had actually been installed onto the new unit as I had purchased to be done. Third party service team wanted a tip for their quality work. When the LG pedestals were delivered the next week by a new service team, I was asked why I had a hose with a large hole in it reinstalled when I had purchased and paid for new ones to be installed with the new units.
Length of ownership: 25
Mobile Submission: true
No, I would not recommend this to a friend.
Quality
1
Value
1
Ease of Use
1
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