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MicheleP
MicheleP's stats
- Review count7
- Helpfulness votes1
- First reviewFebruary 22, 2024
- Last reviewNovember 2, 2024
- Featured reviews0
- Average rating4.6
- Review comment count1
- Helpfulness votes0
- First review commentFebruary 22, 2024
- Last review commentFebruary 22, 2024
- Featured review comments0
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MicheleP's Reviews
Find room for everything from produce to a gallon of milk in this Whirlpool side-by-side refrigerator. The sleek stainless design adds an instant update to your kitchen upgrade, and the in-door water and ice dispenser offers convenience. This Whirlpool side-by-side refrigerator has three adjustable full-width glass shelves for effortless setup of your storage.
Customer Rating
2
Great appliance, experience marred by poor support
on November 2, 2024
Posted by: MicheleP
Verified Purchase:Yes
I really like my new Whirlpool refrigerator. It is spacious, well laid out, brightly lit with efficient LED bulbs inside, and in particular I like the in-door ice maker which unlike more traditional units doesn't take up the equivalent of a full shelf in the freezer, although it is quite noisy when dispensing ice.
The machine runs quietly, and quickly cooled down to appropriate temperatures on both the refrigerator and freezer sides. I am optimistic that I will get several years of trouble-free service from this appliance, which replaces a Kenmore side-by-side that served me well for almost 20 years.
I have just one complaint about the refrigerator itself, which could be the fault of the manufacturer or of the Best Buy distributor, and I have no way of telling which:
In all of the marketing photos including customer-provided images, this model has FIVE shelf bins in the door on the refrigerator side. Mine arrived with only THREE. When I asked the otherwise excellent delivery driver about that, he became silent and would not give me an answer. That's OK, it's probably not his fault or his responsibility. (The delivery was punctual with good communication, and I am happy with that contractor's service.)
I would have given the refrigerator itself FIVE stars, but I am deducting ONE for the two missing shelf bins.
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Now for the serious problem I experienced, for which I am deducting TWO stars, and this is entirely the fault of Best Buy's management and customer service infrastructure:
I first contacted Best Buy customer support via Internet chat to discuss the missing shelf bins. A person who I will call #1 picked up the chat promptly, but told me that my only recourse was to RETURN THE ENTIRE REFRIGERATOR for an exchange! I asked #1 to escalate the chat to a supervisor. That person, #2, told me the same thing. I asked #2 by chat whether someone at the local store, about three miles from my house, could simply take two shelf bins from a floor display or otherwise unsold refrigerator and drive them to my home. #2 said that was "impossible", and suggested that I drive to the store with a copy of my receipt and ask to see a manager. I asked if #2 could order two compatible bins from Amazon, have them shipped to me, and charge the company for the expense. #2 said that was out of the question.
My next step was to get on the phone with Best Buy customer support. After going through a tedious menu, I got to support person #3, who immediately hung up on me when I asked to have his or her first name repeated. Maybe that was a glitch, but it was annoying.
I went through the phone menu a second time, and spoke with person #4, who told me that my only recourse was to either take the 283-pound refrigerator to any Best Buy store myself for an exchange, or the company would provide a UPS return label! United Parcel Service won't handle anything over 150 pounds, so both suggestions were absurd. In addition to that, I was still grappling with the loss of hundreds of dollars worth of food from my failed Kenmore refrigerator, so the idea of exchanging a new Whirlpool that seemed to be working just fine other than two missing plastic shelves seemed almost Kafkaesque.
At my request, support person #4 transferred me to #5, who was supposedly a manager, and was also unable to offer a reasonable solution. I got the impression that most of the support team, who are or were affiliated with Geek Squad, were accustomed to dealing with small electronic devices and not major household appliances.
I called a different support number that #5 gave me, and got through to #6, who agreed that I needed to be made whole without having to return the refrigerator. #6 set up an appointment with a repair technician, but when I looked at the details in a text message I could see that there were multiple problems with the appointment including my physical address.
Once again I called the support number provided by #5 and went through the same tedious voice menu. Finally #7 answered, and acknowledged that #6 had messed up my repair appointment, which incidentally provided that someone would call me between 7:00 AM and 7:00 PM the following day to arrange something with me.
#7 not only corrected the appointment information, but also gave me the first name and phone number of the repair technician. Finally, a glimmer of hope! Someone who actually seemed to care about a customer's troubles.
The next morning I sent a text to the repair technician, explaining that an in-person visit was not needed and that I only needed to have two plastic shelf bins sent to me somehow. The technician responded promptly and politely, asking for a photo of the service tag for the refrigerator. The technician ordered the parts and asked me to text him back when they arrived.
Problem solved! But I had to spend more than three hours on a chat session, phone calls, and texting to get it fixed. The shelf bins were shipped via UPS to my home in San Diego, California from some place in Illinois. They arrived late in the afternoon today, November 2, to fulfill a complaint that I had initiated on October 27.
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So, here's a question for Best Buy management: Why couldn't someone in the Mission Valley, San Diego store simply drive to my home three miles from their store with a couple of plastic shelf bins and avoid all of the hassle, stress, and wasted time? I respectfully request a serious reply to my question. Your customer service team seems to be poorly trained, lacking in product knowledge, and lacking in genuine care for your customers.
In addition to my new Whirlpool refrigerator, I recently purchased a Whirlpool washer and dryer from your company. That transaction went very smoothly, and I plan to buy at least one more major household appliance from you in the near future. Can you assure me that I won't encounter the kind of support issues I had with my new refrigerator again?
Length of ownership: 7
Mobile Submission: False
I would recommend this to a friend!
Design
5
Storage Capacity
5
Quality
4
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Finish laundry fast with a large capacity front load washer that cleans over three baskets in one load. Save on utility bills with this ENERGY STAR front load washer that meets ADA standards for accessible design.
Customer Rating
5
Fits my needs and my available space well
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
I really like the display and controls. There are plenty of options, but not overwhelming like some machines that I regard as excessively computerized. I am hopeful that this washer will give me many years of reliable service.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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Help keep wrinkles from setting with continued tumbling in this 7.4 cu. ft. gas dryer with Wrinkle Shield. Save on utility bills with this energy efficient dryer and create customized cycles with Intuitive Controls. With the Sanitize Cycle, this large capacity dryer uses higher temperatures to sanitize items like towels while still providing great fabric care.
Customer Rating
5
So far so good. Time will tell about durability.
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
The controls are easy to read and not difficult to understand. There are enough setting choices for flexibility, but the options are not overwhelming as they are on some machines.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Capacity
5
Dry Time
5
Ease of Use
5
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Raise your Laundry Pair for easier loading and unloading. Optional laundry pedestal also provides space-saving storage for detergent, fabric softener, dryer sheets and other supplies.
Customer Rating
5
Solid construction, matches machines well
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
I bought two of these pedestals to go with my new front-loading washer and dryer. The color matches perfectly. They seem to be quite strong, and the spacious drawers operate smoothly.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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These stainless-steel washing machine fill hoses are ideal for connecting most washing machines to hot and cold water.
Customer Rating
5
High quality for peace of mind
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
After having suffered a devastating flood in my house, caused by malfunction of a previous washing machine, having new, very robust fill hoses ensures that I don't have to worry about another flood caused by a hose failure.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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This gas line is required for successful hook-up of your new dryer in your home. Our delivery personnel will determine what type of gas line is needed based on your local housing code.
Customer Rating
5
Very high quality, and I like the color
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
This hardware was exactly what was needed to complete the installation of my new dryer. The bright yellow color makes the gas line highly visible and easy to distinguish from other connections.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Quality
5
Value
5
Ease of Use
5
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We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
Customer Rating
5
Very professional, prompt, and courteous!
on February 22, 2024
Posted by: MicheleP
Verified Purchase:Yes
The crew actually arrived a little earlier than the target appointment, which was just fine. They very quickly removed the old appliances, allowed my housekeeper to clean up the area under and behind the machines, and got the new equipment up and running without damaging anything or complaining. I couldn't have asked for a smootherer installation experience.
Length of ownership: 43
Mobile Submission: False
I would recommend this to a friend!
Expertise
5
Professionalism
5
Service
5
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MicheleP's Review Comments
We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
Overall
1 out of 5
1 out of 5Dont buy this washing machine!!!!
By LissetteM
Brought this washing machine and had it serviced 3 times in 3 months. They didnt know what else to do so since i paid extra for the warranty i got a new wahsing machine thinking this new one wouldn't give us any problems BUT the new one had the same problem as the first one which is the machine doesnt train the water completely. We are then required to drain it manually!! Dont buy this machine!! It must have a factory defect!!! Now im stuck!!!!
MicheleP
This page is for reviews of delivery service
February 22, 2024
This is not an appropriate place to review a machine. It's not at all clear what machine this person is referring to.
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