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- Review count11
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- First reviewFebruary 28, 2021
- Last reviewFebruary 28, 2021
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- Average rating4.5
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You~and your home~deserve the best. With 40X the Power-Lifting Suction*, our most powerful cleaning system, and advanced technologies, the s9+ cleans thoroughly~even into corners and along edges. It empties itself into the Clean Base Automatic Dirt Disposal that holds months of debris. Its learning never stops, as it offers up personalized cleaning recommendations that work around your life, pollen seasons, and peak pet-shedding times~so that it~s always one step ahead of the mess.
Customer Rating
2
Works pretty good... When you can get it to work.
on February 28, 2021
Posted by: RustyP
Verified Purchase:Yes
We bought one of these before, but had to return it because it stopped emptying its onboard bin. No amount of resets, troubleshooting, or clearing the sensors could make it work correctly, so we returned it. I didn't go through the process of contacting customer support to have them tell me to do all the stuff I'd already done. Besides, it was an expensive vacuum cleaner... It should work, and I wasn't getting paid to fix it. Best Buy was fantastic (as always) with handling the return.
We owned that one just less than a month.
We owned that one just less than a month.
Later, this unit was offered with the Brava Jet M6 for just a little bit more than we paid for the first s9+, so we tried again.
Everything started off well. It mapped the house out correctly, cleaned the floor well (we have polished concrete floors), and was able to do it all on its own, save for a few trouble spots that we were able to fix by adding keep-out zones and trying not to leave cords and shoelaces accessible.
My only complaint at that time was its ability to clean our living room rug. It's not anything special, but it is somewhat of a challenge to keep hair off of because of how it's made (it's kind of bristly).
We have two dogs and two cats, so there's always animal hair on that rug. This robot has a hard time picking up hair off of it, but our Eureka commercial grade upright can get it all in two passes.
So what's the real issue?
The app.
The original app was REALLY simple, easy to use, and worked every time.
Then they "upgraded" it.
Now it's less intuitive and doesn't work properly (one time it even moved one of our keep-out zones).
How many times should you have to tell the robot to clean the floor? Once, right?
Well, most of the time when I give the robot a command through the app it acts like it's going to do what I asked (lights up or plays a little tune), then it just reverts back to sitting on its charging station.
Many times I go to the app to start a job and the app says it's uploading map data. From when? Two days ago?
If I can get the robot to start he does a pretty good job of cleaning the house, but after the third try, I usually just give up.
Resetting the robot, reinstalling the app, and whatever else we've tried, have had no effect.
We've got two different devices (iOS and android) connected to it and we've tried multiple connection combinations.
(The Brava M6 mop doesn't seem to have the same issues, but it's hard to know because we don't use it much.)
Everything started off well. It mapped the house out correctly, cleaned the floor well (we have polished concrete floors), and was able to do it all on its own, save for a few trouble spots that we were able to fix by adding keep-out zones and trying not to leave cords and shoelaces accessible.
My only complaint at that time was its ability to clean our living room rug. It's not anything special, but it is somewhat of a challenge to keep hair off of because of how it's made (it's kind of bristly).
We have two dogs and two cats, so there's always animal hair on that rug. This robot has a hard time picking up hair off of it, but our Eureka commercial grade upright can get it all in two passes.
So what's the real issue?
The app.
The original app was REALLY simple, easy to use, and worked every time.
Then they "upgraded" it.
Now it's less intuitive and doesn't work properly (one time it even moved one of our keep-out zones).
How many times should you have to tell the robot to clean the floor? Once, right?
Well, most of the time when I give the robot a command through the app it acts like it's going to do what I asked (lights up or plays a little tune), then it just reverts back to sitting on its charging station.
Many times I go to the app to start a job and the app says it's uploading map data. From when? Two days ago?
If I can get the robot to start he does a pretty good job of cleaning the house, but after the third try, I usually just give up.
Resetting the robot, reinstalling the app, and whatever else we've tried, have had no effect.
We've got two different devices (iOS and android) connected to it and we've tried multiple connection combinations.
(The Brava M6 mop doesn't seem to have the same issues, but it's hard to know because we don't use it much.)
The first s9+ we bought, we spent a lot of time troubleshooting it before returning it.
This one worked well until the app changed.
We've had this second one for 6 months at the time I'm writing this.
This one worked well until the app changed.
We've had this second one for 6 months at the time I'm writing this.
Does it clean the floor well? Yeah, it does a good job.
Is it worth the money? I think it might be if it worked correctly.
Right now, I feel like a beta tester.
Right now, I feel like a beta tester.
At this price point, the more I have to mess with it to get it to do what it was designed to do, the more frustrated and disappointed with it I become.
Length of ownership: 187
Mobile Submission: false
No, I would not recommend this to a friend.
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