Share FDCT's profile
FDCT
FDCT's stats
- Review count3
- Helpfulness votes14
- First reviewMarch 24, 2025
- Last reviewMarch 25, 2025
- Featured reviews0
- Average rating1
Reviews comments
- Review comment count0
- Helpfulness votes0
- First review commentNone
- Last review commentNone
- Featured review comments0
Questions
- Question count0
- Helpfulness votes0
- First questionNone
- Last questionNone
- Featured questions0
Answers
- Answer count0
- Helpfulness votes0
- First answerNone
- Last answerNone
- Featured answers0
- Best answers0
FDCT's Reviews
We'll program your remote control for simple, intuitive operation of your TV and home theater components. This service is recommended for advanced learning remotes such as Harmony Remotes by Logitech. Have questions about this Geek Squad service? Ask fellow shoppers and Best Buy staff. Share your answers.
Posted by: FDCT
**Subject:** Escalation of Concerns Regarding Remote Services for Mk.2 Video Encoder
To whom it may concern,
I am compelled to express my serious dissatisfaction with the Remote Repair Services I received while addressing the installation of my Mk.2 Video Encoder 4K60 Pro. What began as a simple compatibility inquiry turned into an ordeal that caused severe issues with my PC, unnecessary charges, and significant professional and personal disruptions.
### Key Issues:
1. **Initial Compatibility Assistance Neglected**:
Despite my efforts to verify compatibility remotely—due to back pain concerns and the risk of transporting my workstation—no one could conclusively answer my question. I was referred to Remote Repair, initiating this frustrating process.
1. **Initial Compatibility Assistance Neglected**:
Despite my efforts to verify compatibility remotely—due to back pain concerns and the risk of transporting my workstation—no one could conclusively answer my question. I was referred to Remote Repair, initiating this frustrating process.
2. **First Remote Session - Complications Created**:
While the technician reassured me the Mk.2 card was compatible, their actions during the session caused severe PC malfunctions. These included black screens, crashes, worsened performance, and constant instability requiring hard resets. These issues stemmed from unnecessary and harmful alterations to my system, such as deleting USB root files and registry changes.
While the technician reassured me the Mk.2 card was compatible, their actions during the session caused severe PC malfunctions. These included black screens, crashes, worsened performance, and constant instability requiring hard resets. These issues stemmed from unnecessary and harmful alterations to my system, such as deleting USB root files and registry changes.
3. **Second Remote Session - Disregard for Concerns**:
Seeking help to fix what had been broken, I was instead subjected to services I did not agree to, like forced updates and system edits. My objections were ignored, and I was charged for services I never consented to—adding insult to injury.
Seeking help to fix what had been broken, I was instead subjected to services I did not agree to, like forced updates and system edits. My objections were ignored, and I was charged for services I never consented to—adding insult to injury.
4. **Escalation Failures and Unclear Charges**:
Over $141 in unclear charges were incurred during this process, despite none of the services resolving the original issue. Additionally, I was offered further services at an additional $149.99 fee, which is unacceptable given the unresolved damages and lack of accountability.
Over $141 in unclear charges were incurred during this process, despite none of the services resolving the original issue. Additionally, I was offered further services at an additional $149.99 fee, which is unacceptable given the unresolved damages and lack of accountability.
5. **Delays and Professional Impact**:
The unresolved PC issues directly impacted my employment, postponing critical work for several days. The time, stress, and financial burden this caused have been significant and unacceptable.
The unresolved PC issues directly impacted my employment, postponing critical work for several days. The time, stress, and financial burden this caused have been significant and unacceptable.
### Positive Note:
I must commend the Bellingham team for their attentive approach once the issue was escalated. Their professionalism and understanding provided some reassurance after an otherwise unacceptable experience.
I must commend the Bellingham team for their attentive approach once the issue was escalated. Their professionalism and understanding provided some reassurance after an otherwise unacceptable experience.
### Demands for Resolution:
- A **full refund** of all Remote Repair charges incurred during this process.
- Compensation for the professional disruptions caused by the prolonged downtime of my PC.
- Immediate corrective action to restore my PC to its original, fully functional state.
- A **full refund** of all Remote Repair charges incurred during this process.
- Compensation for the professional disruptions caused by the prolonged downtime of my PC.
- Immediate corrective action to restore my PC to its original, fully functional state.
This experience has left me deeply disappointed in the service and support provided. I demand accountability and a resolution that addresses the financial, professional, and personal impact of this ordeal.
I trust this matter will be taken seriously and resolved without further delay.
Sincerely,
Cameron
Cameron
Mobile Submission: True
No, I would not recommend this to a friend.
Share this review:
+1point
1of 1voted this as helpful.
A Geek Squad Agent will remotely find and remove unnecessary software, optimize your web browser, perform any operating system updates and/or upgrades (cost for any OS upgrades not included), install one security software application (cost of software not included), and make sure your operating system is running at peak performance.*
Customer Rating
1
Better Business Bureau or District?
on March 25, 2025
Posted by: FDCT
Subject: Concerns Regarding Services and Installation Assistance for Mk.2 Video Encoder 4K60 Pro over Phone -> GS Destorying PC & Postponed from Employment throughout Process
To whom it may concern,
I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone.
I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone.
1. *Initial Compatibility Concerns*
I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services.
I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services.
2. *First Remote Repair Visit*
The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including:
- Black screens upon boot
- Worsened performance (flickering screens, apps closing randomly)
- Requiring hard resets to address stability issues
-Cold boot required to address stability issues
The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including:
- Black screens upon boot
- Worsened performance (flickering screens, apps closing randomly)
- Requiring hard resets to address stability issues
-Cold boot required to address stability issues
3. *Second Remote Repair Visit*
Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement.
Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement.
4. *Customer Service and Escalation Attempts*
After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported.
Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues.
After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported.
Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues.
Bellingham office connected me with a supervisor who attentively listened to my concerns per request. They were understanding of the stress caused by these services, helped ground my worries, and took steps to address the situation. Although this resolution came late in the process, I appreciated their professionalism and empathy.
5. *Summary and Request for Resolution*
- Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation.
- Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues.
- I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality.
- I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward.
- A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>).
- Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation.
- Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues.
- I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality.
- I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward.
- A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>).
While my overall experience was challenging, the Bellingham Geek Squad team helped restore confidence and initiated steps toward a resolution. Currently waiting in shop.
..I truly hope to see this issue fully resolved.
Mobile Submission: False
No, I would not recommend this to a friend.
Share this review:
0points
0of 0voted this as helpful.
If you are having issues with your technology, a Geek Squad Agent can remotely help you determine what is wrong and fix it.* You will be able to chat with the Agent over the phone or via an online chat window, and this Agent will obtain remote access to your computer so you won't have to perform important steps on your own. After completing your order, you will receive an e-mail with a redemption code and instructions for scheduling your service. This e-mail usually arrives within 15 minutes.
Customer Rating
1
Better Business Bureau or District Court?
on March 24, 2025
Posted by: FDCT
Subject: Concerns Regarding Services and Installation Assistance for Mk.2 Video Encoder 4K60 Pro over Phone -> GS Destorying PC & Postponed from Employment throughout Process
To whom it may concern,
I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone.
I am writing to address and document my experience regarding the services I received for my PC, specifically concerning the installation assistance for my Mk.2 Video Encoder 4K60 Pro and subsequent complications. Amongst the handful of transfers, no one was able to validate instillation question over phone.
1. *Initial Compatibility Concerns*
I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services.
I initially sought assistance to confirm compatibility of the Mk.2 card with my MSI motherboard. I purchased the hardware from Best Buy, but due to an incorrect coverage plan and misunderstanding at a different location, I was unable to have someone verify compatibility in my home. Concerned about transporting my workstation PC (lower back pain and risk of damage) but despite willing to make arrangements in-store, I was referred to Geek Squad Remote Repair Services.
2. *First Remote Repair Visit*
The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including:
- Black screens upon boot
- Worsened performance (flickering screens, apps closing randomly)
- Requiring hard resets to address stability issues
-Cold boot required to address stability issues
The technician reassured me that the device would be compatible if installed in a different PCIe slot. I manually switched the hardware, and the device read correctly at 100%. The technician offered to perform a "tune-up" at no additional charge, claiming it would improve my PC's performance. However, after deleting root USB files from Device Manager and blocking certain functionalities, my PC began to experience severe issues, including:
- Black screens upon boot
- Worsened performance (flickering screens, apps closing randomly)
- Requiring hard resets to address stability issues
-Cold boot required to address stability issues
3. *Second Remote Repair Visit*
Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement.
Attempting to address the new issues caused by the first visit, I reached out for a second Remote Repair session. Unfortunately, my concerns about the pre-existing problems were disregarded. Instead, the summary of the visit inaccurate driver updates, tune-ups, and edits to Windows Defender—none of which I had agreed to. Moreover, I was charged for services I did not ask for, despite voicing my disagreement.
4. *Customer Service and Escalation Attempts*
After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported.
Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues.
After two unsuccessful Remote Repair visits, I tried to escalate the issue through corporate feedback channels. Unfortunately, I did not receive a timely or reasonable resolution. False promises of follow-ups left me feeling frustrated and unsupported.
Was Tx to Remote Repair.. Disregarded 141.41 of unclear charges (Mk.2cov, 1st, 2nd). Offered +149.99 charge 'to fix' on top of unresolved issues.
Bellingham office connected me with a supervisor who attentively listened to my concerns per request. They were understanding of the stress caused by these services, helped ground my worries, and took steps to address the situation. Although this resolution came late in the process, I appreciated their professionalism and empathy.
5. *Summary and Request for Resolution*
- Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation.
- Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues.
- I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality.
- I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward.
- A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>).
- Services rendered during both Remote Repair visits exacerbated past initial Mk.2 question, leading to the near-total dysfunction of my workstation.
- Registry cleaners performed during the "tune-ups" are not supported by Windows (at best deleting needless registery enteries, which take negligible amounts of space, known to cause irreparable harm to operating system), further contributing to the issues.
- I request a refund for the services (question over phone versus 6 day - 1 month ordeal) that led to pre-nonexistant destruction PC functionality.
- I commend the Bellingham team for their efforts to address my concerns and ensure accurate documentation moving forward.
- A resonable solution for now a total of 5 days of employment postponed, discussed with attorney (small claims <$10,000 if needed, if unabe to restore PC to previous functionality or X amount of time exceeds equivalent earnings $10,000>).
While my overall experience was challenging, the Bellingham Geek Squad team helped restore confidence and initiated steps toward a resolution. Currently waiting in shop.
..I truly hope to see this issue fully resolved.
Mobile Submission: False
No, I would not recommend this to a friend.
Share this review:
+13points
13of 13voted this as helpful.
FDCT's Review Comments
FDCT has not submitted comments on any reviews.
FDCT's Questions
FDCT has not submitted any questions.
FDCT's Answers
FDCT has not submitted any answers.