The Best Buy Geek Squad call center was very disappointing in their help, they hung up on me after I finally got through to someone who could help me, so there was NO HELP!!! Just a waste of my time!!!! The download is still on my best buy account, but still will not download.
My solution, well, I resolved it myself. I used the trend micros website and got it to work from them. As long as you have the product key it should work for you. Be patient with the download it will take a while and you it'll have you create a trend micro account.