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Buyer
 
 
 
Buyer's stats
 
  • Review count
    14
  • Helpfulness votes
    17
  • First review
    August 30, 2019
  • Last review
    February 6, 2022
  • Featured reviews
    0
  • Average rating
    4.3
 
  • Review comment count
    1
  • Helpfulness votes
    2
  • First review comment
    September 6, 2019
  • Last review comment
    September 6, 2019
  • Featured review comments
    0
 
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    None
  • Last question
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Buyer's Reviews
<< 1 2
 
We'll deliver, install and make sure your new washing machine is working. We'll level your washer, plug it in and attach the hoses. Additional charges may apply if not up to local codes or requirements.
 
  • Verified Purchaser
  • My Best Buy® Elite Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Quick and easy
on February 6, 2022
Posted by: Buyer
Verified Purchase:Yes
Very simple process for the install on the washer. I recommend this service to anyone who is not tech savvy.
Length of ownership: 12
Mobile Submission: False
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
0points
0of 0voted this as helpful.
 
Samsung~s ENERGY STAR~ Certified Front Load washer has 4.5 cu. ft. capacity to fit more in every load and cut down on laundry time. It is equipped with Vibration Reduction Technology+ to reduce noise for quiet washing and features Self Clean+ to eliminate 99% of bacteria that can form in the drum.
 
  • Verified Purchaser
  • My Best Buy® Elite Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Nice color and options! Good value!
on February 6, 2022
Posted by: Buyer
Verified Purchase:Yes
Great washer at a very reasonable price. It washes and cleans very well. It is also very quiet and well balanced so it doesn't dance around or make any noise like some we have had in the past. It is also very easy to use!
Length of ownership: 12
Mobile Submission: False
I would recommend this to a friend!
Quality
5 out of 5
5
Value
5 out of 5
5
Ease of Use
5 out of 5
5
0points
0of 0voted this as helpful.
 
You're excited to buy a new washer or dryer ~ now, make sure to protect it. Geek Squad Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends. Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs.
 
  • Verified Purchaser
  • My Best Buy® Elite Member
  • Tech Insider Network
Customer Rating
5 out of 5
5
Better safe then sorry
on February 6, 2022
Posted by: Buyer
Verified Purchase:Yes
This is a great way to guarantee that I don't need to buy a new appliance for the next 5 years!
Mobile Submission: False
I would recommend this to a friend!
0points
0of 0voted this as helpful.
 
Enjoy lifelike clarity and color with this 49-inch Sony TV. Its 4K resolution delivers bright, sharp images, and the HDR technology properly balances the light output for improved contrast. This Sony TV is compatible with digital assistants Amazon Alexa and Google Home for controlling its functions with simple voice commands.
 
  • My Best Buy® Member
  • Tech Insider Network
Customer Rating
1 out of 5
1
So perfect yet such a major oversight!
on August 30, 2019
Posted by: Buyer
I bought this TV and absolutely love it but Sony made a catastrophic software error that makes many Netflix videos unwatchable. Because this TV supports HDR-10 all DolbyVision supported media on Netflix defaults to DolbyVision mode hijacking your picture mode settings and changes the color scheme to a dim, dark picture (almost all Netflix original programming is effected). Note that this is an actual video mode on the TV and is NOT a Netflix issue. There are no options to fix the picture that make a meaningful difference and picture modes such as "Vivid" are not available in DolbyVision mode. The color is dull and lifeless and dark scenes are virtually unwatchable. Before you buy this TV it is strongly recommend you search online for experiences related to dim, dark, dull DolbyVision. If you are upgrading from a previous 4K TV as I did (upgraded from a Sony XBR-49X830C) you will no longer be able to enjoy 4K video on netflix in the picture mode of your choice because your settings will be automatically highjacked by default to DolbyVision mode. There is no option to opt out of DolbyVision on Netflix unless you lower the video quality in Netflix settings, defeating the purpose of of buying a 4K TV at this price point. Don't get me wrong. DolbyVision is very clear and crisp but even in a dark room the picture is very dark and the color is very dull. Adding the same picture modes available on other sources (like HDMI 1 or apps) would fix the problem but as if this review Sony continues or ignore 1000s of unsatisfied customers all over the web upset with this.
Some good though.... Otherwise the TV is very easy to use and the picture quality outside of DolbyVision mode is amazing. The Android operating system and ability to customize apps are also second to none! Hulu finally updated the Android TV app so profiles and the new dashboard are now available to Hulu users.
Mobile Submission: false
No, I would not recommend this to a friend.
Quality
4 out of 5
4
Value
3 out of 5
3
Ease of Use
5 out of 5
5
+11points
14of 17voted this as helpful.
 
Buyer's Review Comments
 
Enjoy lifelike clarity and color with this 49-inch Sony TV. Its 4K resolution delivers bright, sharp images, and the HDR technology properly balances the light output for improved contrast. This Sony TV is compatible with digital assistants Amazon Alexa and Google Home for controlling its functions with simple voice commands.
 
Overall1 out of 51 out of 5
So perfect yet such a major oversight!
By Buyer
I bought this TV and absolutely love it but Sony made a catastrophic software error that makes many Netflix videos unwatchable. Because this TV supports HDR-10 all DolbyVision supported media on Netflix defaults to DolbyVision mode hijacking your picture mode settings and changes the color scheme to a dim, dark picture (almost all Netflix original programming is effected). Note that this is an actual video mode on the TV and is NOT a Netflix issue. There are no options to fix the picture that make a meaningful difference and picture modes such as "Vivid" are not available in DolbyVision mode. The color is dull and lifeless and dark scenes are virtually unwatchable. Before you buy this TV it is strongly recommend you search online for experiences related to dim, dark, dull DolbyVision. If you are upgrading from a previous 4K TV as I did (upgraded from a Sony XBR-49X830C) you will no longer be able to enjoy 4K video on netflix in the picture mode of your choice because your settings will be automatically highjacked by default to DolbyVision mode. There is no option to opt out of DolbyVision on Netflix unless you lower the video quality in Netflix settings, defeating the purpose of of buying a 4K TV at this price point. Don't get me wrong. DolbyVision is very clear and crisp but even in a dark room the picture is very dark and the color is very dull. Adding the same picture modes available on other sources (like HDMI 1 or apps) would fix the problem but as if this review Sony continues or ignore 1000s of unsatisfied customers all over the web upset with this.
Some good though.... Otherwise the TV is very easy to use and the picture quality outside of DolbyVision mode is amazing. The Android operating system and ability to customize apps are also second to none! Hulu finally updated the Android TV app so profiles and the new dashboard are now available to Hulu users.
Customer Avatar
Buyer
RE: Brand Response
September 6, 2019
Thank you very much for your suggestions. I had already spent about an hour on the phone with level 2 support, who made every reasonable attempt to alter settings and they had even remotely accessed my TV. The picture was not able to be brightened and I was notified by a follow up call that I would not receive any additional support because the TV was not broken. For that reason I see no productive path forward with future tech support discussions. This is a well known issue generating very high levels of dissatisfaction with this product. A software update is needed give additional picture controls or allow for users to disable DolbyVision mode. This is also not a Netflix issue nor does it have to do with video production. The color scheme, even on the effected content, is perfect outside of DolbyVision mode.
+2points
2of 2voted this comment as helpful.
 
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